Kara Mondy
Owasso,OK
Summary
Dynamic and detail-oriented Coordinator with 15 years of customer service experience. Proven expertise in customer relations, administrative fulfillment, and maintaining candidate databases. Recognized for strong communication and active listening skills that facilitate effective problem-solving and collaboration. Highly proficient in time management and data analysis, with a commitment to excellence and operational efficiency. Adept at leveraging transferable skills to enhance talent acquisition processes and ensure a positive candidate experience.
Overview
14
14
years of professional experience
Work History
Member Engagement Coordinator
Signify Health/CVS
04.2023 - Current
- Remote position: take inbound and outbound calls by phone via a laptop and monitor.
- schedule members for in-home health evaluations through their insurance plan.
- Handle all concerns and changes to members' profiles.
Disaster Helpline Agent
Support Services Group (FEMA)
Broken Arrow, Oklahoma
07.2016 - 04.2023
- I take inbound calls and help get people assistance after they have been in a major disaster off of a specific system. There is a lot of data entry, email, research, and customer service involved.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
Front Desk Receptionist
Hampton Inn By Hilton
Broken Arrow
06.2011 - 07.2016
- I handled inbound and outbound calls.
- Greeted and checked guests in and out
- I completed all the computer and paperwork required, and made key cards every day.
- Helped with all the guests' needs and addressed any issues they had.
- helped with the breakfast area.
Education
High School Diploma -
Broken Arrow Senior High School
Broken Arrow, OK05-2009
Interior Design Certification - Interior Design
Tulsa Technology Center
Tulsa, OK05-2009
Skills
- Customer service (15 years of experience)
- Customer Relations
- Strong communication
- Transferable and skills management
- Administrative fulfillment
- Maintenance of candidate databases
- Problem solving
- Proficient in time management
- Detail-oriented
- Active listening
- Computer literacy
- Data analysis
Timeline
Member Engagement Coordinator
Signify Health/CVS
04.2023 - Current
Disaster Helpline Agent
Support Services Group (FEMA)
07.2016 - 04.2023
Front Desk Receptionist
Hampton Inn By Hilton
06.2011 - 07.2016
High School Diploma -
Broken Arrow Senior High School
Interior Design Certification - Interior Design
Tulsa Technology Center