Kara Moore
Arizona City,AZ
Summary
Detail-oriented professional with a strong track record in driving project success and enhancing customer satisfaction. Delivers high-quality work while consistently meeting budget and schedule targets. Demonstrates exceptional communication and customer service skills, contributing effectively both independently and within teams. Committed to producing reliable results and exceeding expectations in challenging assignments.
Overview
19
19
years of professional experience
Work History
Independent Contractor
Self Employed IT
Arizona City, AZ
01.2023 - Current
- Provided technical support and troubleshooting for diverse IT issues.
- Built entire computers from the ground up to reflect exact client needs.
- Researched emerging technologies to improve service offerings and efficiency.
- Managed project timelines and coordinated client communications effectively.
- Developed custom software solutions for clients needs.
- Conducted system installations and configurations for optimal performance.
- Created user documentation and training materials for clients' reference.
- Managed quality control and maintained high level of customer satisfaction.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Maintained relationships with existing customers while seeking new ones.
- Estimated projects, procured materials and controlled costs to meet exact budget targets.
Administrative Assistant
AZDES Department of Developmental Disabilities
Coolidge, Arizona
10.2022 - Current
- Developed and maintained organized filing systems for sensitive client information.
- Assisted in preparing reports and documentation for regulatory compliance purposes.
- Processed incoming correspondence, ensuring timely distribution to appropriate personnel.
- Implemented office procedures to enhance workflow efficiency in daily operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Proofread content for typo-free emails and documentation.
- Greeted visitors and provided general information about the company.
Private Security
Multiple Security Firms
Phoenix, Arizona
01.2019 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted in developing policies to enhance overall safety measures on site.
- Trained new security staff on procedures and emergency response protocols.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted in the development and implementation of security policies and procedures.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
IT Technician
H&R Block and ADT
06.2015 - 06.2019
- Installed and configured hardware components for client systems.
- Diagnosed and resolved software issues for end-user devices.
- Provided technical support to clients via phone and in-person interactions.
- Collaborated with team members to streamline IT processes and workflows.
- Conducted routine maintenance on computer systems and networks.
- Educated clients on software features and best practices for usage.
- Managed inventory of IT equipment and supplies for efficient operations.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
- Configured routers, switches and wireless access points for LANs and WANs.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Provided recommendations on hardware purchases based on customer requirements.
Customer Service Representative
Multiple Employers
, AZ
03.2007 - 06.2015
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on product features and services offered.
- Handled customer complaints with empathy and professionalism.
- Utilized CRM software to track customer information efficiently.
- Provided feedback to management on common customer concerns.
- Trained new employees on company policies and service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Education
Westridge Academy
South Jordan, UTSkills
- Hardware configuration
- Technical support
- System installation
- Quality control
- Office administration
- Problem solving
- Effective communication
- Customer service
Affiliations
- Avid tech enthusiast and gamer
- Bookworm
- Social
Timeline
Independent Contractor
Self Employed IT
01.2023 - Current
Administrative Assistant
AZDES Department of Developmental Disabilities
10.2022 - Current
Private Security
Multiple Security Firms
01.2019 - 01.2023
IT Technician
H&R Block and ADT
06.2015 - 06.2019
Customer Service Representative
Multiple Employers
03.2007 - 06.2015
Westridge Academy