Hardworking and driven professional offering extensive customer service and management experience across various environments. Highly dependable, adaptable, and goal-oriented individual who excels at promoting customer loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Sales and Office Manager
Video Solutions I, Inc.
10.2022 - Current
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Developed and maintained successful relationships with vendors, suppliers and customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Evaluated performance against goals.
Identified and pursued prospective customers.
Documented business expenses and sales.
Bartender
LJ's Par And Grill
01.2021 - Current
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager
East Bay Deli
09.2019 - 01.2021
Maximized performance by monitoring daily activities and mentoring team members.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Reconciled cash and credit card transactions to maintain accurate records.