Kara Oakley
Gordonsville,TN
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for automobile property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 2+ years in field.
Overview
8
8
years of professional experience
Work History
Title Specialist
Copart Auto Auctions
Lebanon, TN
11.2022 - Current
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Organized and prepared title documents to transfer ownership of property.
- Communicated with customers to resolve common title issues.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Contacted TN Motor Vehicle Department to determine status of pending titles.
- Entered title and vehicle information into database.
- Received and processed paperwork for titles, new license plates, and renewals.
- Examined and verified [Number] titles weekly.
- Assisted in preparation of title insurance policies and title commitments.
Customer Service Representative
Copart Auto Auctions
Lebanon, TN
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sales Associate
Essex
Cookeville, TN
04.2018 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Keyholder
Bath & Body Works
Lebanon, TN
08.2017 - 04.2018
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
- Monitored and restricted access to keys to maintain store security.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Designed and built displays to generate customer interest in store merchandise.
- Created employee schedules to align coverage with forecasted demands.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention strategies to minimize store shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Member
Chick-fil-A
Lebanon, TN
09.2016 - 08.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Gathered, organized and input information into digital database.
Sales Associate
Rack Rooms Shoe Store
Lebanon, TN
03.2016 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Business
Strayer University
Washington, DCSkills
- Title Processing
- Business Correspondence
- Greeting Visitors
- Submission Preparation
- Customer Satisfaction
- Customer Inquiries
- Title I Understanding
- Outbound Calls
- Transfer Processes
- Customer Experience
- Business Development
Timeline
Title Specialist
Copart Auto Auctions
11.2022 - Current
Customer Service Representative
Copart Auto Auctions
06.2021 - Current
Sales Associate
Essex
04.2018 - 11.2018
Keyholder
Bath & Body Works
08.2017 - 04.2018
Team Member
Chick-fil-A
09.2016 - 08.2017
Sales Associate
Rack Rooms Shoe Store
03.2016 - 09.2016
No Degree - Business
Strayer University