Kara O'Rourke
Warwick,RI
Summary
Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Comprehensive Community Action Program
01.2021 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Pharmacy Customer Relations Representative
CVS Pharmacy
03.2017 - 03.2020
- Responded to customer requests for products, services, and company information.
- Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
Bachelor of Arts - Business Management
Rhode Island College
Providence, RI05.2024
Skills
- Quality Assurance Controls
- Customer Support
- Quality Control
- Customer Communication
- Privacy Policies
- Account Management
Timeline
Call Center Representative
Comprehensive Community Action Program
01.2021 - Current
Pharmacy Customer Relations Representative
CVS Pharmacy
03.2017 - 03.2020
Bachelor of Arts - Business Management
Rhode Island College
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