Kara Overstake
Lewis Center,OH
Summary
Energetic customer service representative skilled in building positive relationships and managing high-stress situations. Proficient in cash handling and point-of-sale systems, consistently enhancing customer satisfaction through effective communication and empathetic problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
BJ’s Wholesale Club
Columbus, OH
03.2025 - 05.2026
- Delivered consistent customer service to ensure positive experiences
- Improved customer satisfaction by addressing concerns and providing accurate information
- Resolved customer complaints with empathy, fostering customer loyalty and encouraging repeat business
- Assisted customers in person and via telephone
- Monitored cash in check out station ensuring adequate cash supply
- Maintained cleanliness and presentation of production floor
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
CUSTOMER SERVICE REPRESENTATIVE
Wendy’s
Columbus, OH
11.2024 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers at front counter, drive-thru, and via telephone to address inquiries and resolve issues
- Delivered customer service across multiple settings, effectively addressing and resolving customer inquiries
- Enhanced customer satisfaction by addressing concerns and providing accurate product information
- Learned, referenced, and applied new and current product information
- Managed high-stress situations effectively, maintaining professionalism under pressure
- Maintained cleanliness and presentation of stock room and production floor
- Monitored cash in multiple check out stations ensuring adequate cash supply
CUSTOMER SERVICE REPRESENTATIVE
Taco Bell
Columbus, OH
07.2024 - 11.2024
- Assisted customers in person at front counter, drive-thru, and via telephone to ensure a positive service experience
- Delivered consistent customer service to enhance satisfaction
- Resolved customer's complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers with food selections and other custom requests
- Answered customer questions regarding products and pricing to provide accurate information and support decision-making
- Developed strong product knowledge to provide informed recommendations on customer needs
- Packed food orders as per customer’s requests
CUSTOMER SERVICE REPRESENTATIVE
LaRosa’s Pizza
Mt. Orab, OH
06.2023 - 02.2024
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business
- Delivered exceptional guest service at all times
- Assisted customers with food selections and custom requests, enhancing their overall experience
- Responded to customer requests, providing tailored support and recommendations to meet individual needs
- Assisted customers in person and via telephone
- Learned, referenced, and applied product information
- Packed food orders as per customer’s requests
DIRECT SERVICE PROVIDER
Silver Lining Care, LLC
Cincinnati, OH
03.2022 - 06.2023
- Facilitated clients' development of social skills through tailored activities and interactions
- Assisted clients in managing household responsibilities to foster independence and daily living skills
- Transported clients to events and activities, medical appointments, and shopping trips
- Documented supports and provided feedback for clients’ goals
- Relayed critical information between provider and client to ensure continuity of care and support
- Collaborated with S.L.C. management to plan and organize group activities and outings
- Provided information from client appointments to S.L.C. management
Education
High School Diploma -
Eastern High School
Winchester, OH05-2016
Skills
- Customer service
- Point-of-Sale System
- Cash Handling
- Receiving Support
- Google Docs proficient
- Google Drive proficient
- Problem solving
- Strong Communication
- Creative Planner
- Trusted key holder
Certification
- Medication Administration Certification I, Ohio Department of Developmental Disabilities, 2023
- Medication Administration Certification III, Ohio Department of Developmental Disabilities, 2023
- First Aid/CPR/AED Certification, American Heart Association, 2022
Timeline
CUSTOMER SERVICE REPRESENTATIVE
BJ’s Wholesale Club
03.2025 - 05.2026
CUSTOMER SERVICE REPRESENTATIVE
Wendy’s
11.2024 - 03.2025
CUSTOMER SERVICE REPRESENTATIVE
Taco Bell
07.2024 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
LaRosa’s Pizza
06.2023 - 02.2024
DIRECT SERVICE PROVIDER
Silver Lining Care, LLC
03.2022 - 06.2023
High School Diploma -
Eastern High School