Kara Payne
Richland,MO
Summary
Dynamic Assistant Manager at Rocket Fuel with a proven track record in enhancing customer satisfaction and fostering team collaboration. Skilled in problem-solving and inventory management, I excelled in mentoring staff and driving repeat business through exceptional service. Committed to maintaining operational excellence and a positive work environment.
Overview
1
1
Certification
Work History
Assistant Manager
Rocket Fuel
08.2024 - 01.2025
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
South Callaway High School
Mokane, MOSkills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Time management
- Team leadership
- Team collaboration
- Team motivation
- Team building
- Sales reporting
- Staff supervision
- Customer relations
- Money handling
- Goal setting
- Policy enforcement
- Retail operations management
- Retail operations
- Multitasking and organization
- Product and service sales
- Inventory management
- Employee supervision
- Vendor relationship management
- Customer service and satisfaction
- Reporting and documenting
- Teamwork and collaboration
- Multitasking
- Positive attitude
- Excellent communication
- Self motivation
- Problem-solving abilities
- Multitasking Abilities
- Adaptability
- Reliability
Certification
Class E Driver's License
Timeline
Assistant Manager
Rocket Fuel
08.2024 - 01.2025
South Callaway High School