Summary
Overview
Work History
Education
Skills
Timeline
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Kara Ramsey

Newton,IA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Direct Service Provider

Progress Industries
02.2024 - Current
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided transportation assistance for various appointments, activities, and events.
  • Recorded administer medications. Trained on medications for uses. Noting side effects of medications. Administered PRNs.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Improved client wellbeing by implementing appropriate interventions based on assessments and observations.
  • Completed regular check-ins and progress report for each client.
  • Promoted positive behavior changes by modeling appropriate conduct and providing constructive feedback when necessary.

Direct Service Provider

Optimae
09.2023 - 04.2024
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Improved client wellbeing by implementing appropriate interventions based on assessments and observations.
  • Completed regular check-ins and progress report for each client.
  • Identified potential barriers that may hinder success and worked collaboratively towards resolutions.
  • Promoted positive behavior changes by modeling appropriate conduct and providing constructive feedback when necessary.
  • Provided compassionate support during difficult times, fostering trust and establishing strong relationships with clients.
  • Supported clients in achieving personal goals through skill-building activities, encouragement, and guidance.

Front Desk Clerk

Super 8 Hotel
05.2023 - 08.2023
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Ensured the security of guests'' personal belongings by managing key card access systems properly.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.

Education

High School Diploma -

Newton Senior High School
Newton, IA
05.2023

Skills

  • Professionalism
  • Self Motivation
  • Database Management
  • Laptop and Tablet Operation
  • Task Prioritization
  • Compassionate Care
  • Adaptability and Flexibility
  • Problem-solving abilities
  • Excellent Communication

Timeline

Direct Service Provider

Progress Industries
02.2024 - Current

Direct Service Provider

Optimae
09.2023 - 04.2024

Front Desk Clerk

Super 8 Hotel
05.2023 - 08.2023

High School Diploma -

Newton Senior High School

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Kara Ramsey