Kara Rice
Sierra Vista,AZ
Summary
Committed to each customer experience. Handling each interaction with professionalism. Building strong relationships for current and future interactions.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
VSP
Remote
07.2022 - Current
- Responded to customer requests for products, services, and company information through effective communication.
- Develop rapport with customers through active listening skills.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assist members in navigating company website.
- Investigate and resolve members inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Meet metrics for service levels, handle time and productivity.
- Educate members about billing, payment processing and procedures.
- Identify and resolve discrepancies and errors in member accounts.
- Respond proactively and positively to rapid change.
- Promote superior experience by addressing member concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05-1999
Skills
- Active listening
- Critical thinking
- Data entry
- Customer education/service/relations
- Call center experience
- Computer proficiency
- Payment processing
- Paperwork processing
Timeline
Customer Service Representative
VSP
07.2022 - Current
High School Diploma -
Buena High School