Summary
Work History
Education
Skills
Timeline
Generic

Kara Roberts

Coon Rapids,MN

Summary

Business professional with over 20 years of expertise in customer service, B2B sales, procurement, and manufacturing. Proven ability to cultivate strong customer relationships, streamline processes, and enhance team efficiency to drive results. Known for integrity, accountability, and loyalty, complemented by a hands-on approach to problem-solving and operational management. Skilled in managing diverse client portfolios, coordinating complex projects, and consistently delivering exceptional outcomes in fast-paced environments, ready to leverage these skills for organizational success.

Work History

Business Development Specialist

TECHNOMARK
2017 - 2025
  • Collaborated with customers to develop new parts by reviewing blueprints, gathering project requirements, and preparing detailed quote write-ups for estimating team.
  • Managed incoming leads from the company website and proactively identified and contacted prospective clients to introduce company capabilities and services.
  • Maintained a diverse customer base including small family-owned shops to large corporations, locally, domestically, and internationally.
  • Coordinated facility tours and technical discussions with design teams and engineers to support product development and strengthen customer relationships.
  • Traveled regularly for in-person client meetings and hosted customers on-site.

Customer Service Manager

TECHNOMARK
2009 - 2017
  • Processed and entered customer orders while providing timely updates and follow-ups for reorder opportunities.
  • Acted as liaison between company and customers to ensure clear communication and rapid issue resolution.
  • Collaborated with sales representatives to ensure accurate setup and support of new customers and orders.
  • Assisted with both shipping and receiving operations
  • Performed Safety Coordinator duties, maintaining documentation, coordinating trainings, and ensuring OSHA compliance.
  • Contributed to ISO certification efforts and new software implementations.
  • Assisted Accounting with invoicing and collection of past-due payments.
  • Worked with the Quality team to manage RMA dispositions and communicate necessary actions.

Assistant Buyer

METROMARK
2006 - 2009
  • Metromark was Acquired by Technomark in 2009
  • Procured materials and components for production of graphic overlays, membrane switches, electroluminescent lighting, touch screens, and rubber keypads.
  • Managed inventory levels by monitoring usage, adjusting stock, and verifying accuracy to support uninterrupted operations.
  • Participated in year-end physical inventory counts and applied knowledge of MSI and SI calculations.
  • Negotiated pricing and terms with suppliers and implemented consignment stock programs to reduce carrying costs and optimize supply chain efficiency.

Office Manager

SATELLITE PRO’S
2004 - 2009
  • Planned and managed advertising and marketing initiatives for Dish Network and DirecTV campaigns.
  • Recruited, trained, and led sales team to achieve performance goals.
  • Oversaw financial operations including accounts payable/receivable, recordkeeping, and tax filings.
  • Partnered with business owner to develop strategies to sustain growth and maintain positive trajectory.

Wedding Consultant

GEYER WEDDING AND PARTY
2001 - 2004
  • Assisted clients with event organization, décor selection, and design for customized experiences.
  • Managed ordering and merchandising of showroom inventory to ensure product availability and presentation.
  • Supported sales and rentals for specialty items including candelabras, dinnerware, red carpets, popcorn machines, cotton candy machines, stanchions, event tents, chairs, and other event essentials.

Education

Diploma -

Mandan Senior High School
Mandan, ND

General Education - undefined

Bismarck State College
Bismarck, ND

AAS Equivalent - Sales and Management / Business Management

St. Cloud Technical College
St. Cloud, MN

AAS Degree - Legal Administration

Anoka Technical College
Anoka, MN

Skills

  • Account management
  • Lead generation
  • Product knowledge
  • B2B background
  • Teamwork
  • Excellent communication
  • Customer engagement
  • Inventory management
  • Order processing
  • Training and mentoring
  • Decision-making
  • Purchasing and procurement
  • Customer service
  • Purchasing expertise
  • Negotiation
  • Recordkeeping skills
  • Inventory oversight
  • Inventory control
  • Shipping, receiving, and warehousing
  • Invoice generation
  • Collections

Timeline

General Education - undefined

Bismarck State College

Business Development Specialist

TECHNOMARK
2017 - 2025

Customer Service Manager

TECHNOMARK
2009 - 2017

Assistant Buyer

METROMARK
2006 - 2009

Office Manager

SATELLITE PRO’S
2004 - 2009

Wedding Consultant

GEYER WEDDING AND PARTY
2001 - 2004

Diploma -

Mandan Senior High School

AAS Equivalent - Sales and Management / Business Management

St. Cloud Technical College

AAS Degree - Legal Administration

Anoka Technical College

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