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Dynamic professional with a proven track record at Victoria's Secret & PINK, excelling in inventory management and customer engagement. Recognized for operational awareness and a friendly demeanor, I consistently foster positive experiences while effectively resolving conflicts. Adept at recommending tailored solutions, I thrive in team-oriented environments and prioritize achieving service goals.

Developed skills in fast-paced retail environment, excelling in customer service and sales strategies. Demonstrated ability to lead teams, manage inventory, and implement effective sales techniques. Seeking to transition into new field where these transferrable skills can drive success and contribute to dynamic work environment.

INDEPENDENT ADJUSTING EXPERIANCE

  Deployed to Springdale, Arkansas: for State farm in March of 2022. This was a hail CAT. I ran 98 hail claims in six weeks and stayed for clean up till the end of May.
  Deployed to Philadelphia Pennsylvania: for State Farm Proximity: June 1st 2022-Aug 10,2022. Types of claims I ran were hails, BUSD, lightening, smoke, wind and water mitigation. These were larger and much more involved than hail. Dealt with public adjusters on at least 50% of the claims. Authority was $25,000.00
  Deployed to Southern Illinois: for State Farm Sept 1st 2022 - Sept 29th 2022. These were wind and hail claims. Ran 62 claims before getting let go. Only 500 total claims so very small Cat.
  Deployed to NorthPort Florida: for Front Line Insurance Sept 30, 2022-Nov 10, 2022. Worked North Port to Punta Gorda. Ran 118 claims in 5 weeks and turned them in the same day I ran them. Claims ranged from $30,000 to $250,000
  Deployed to El Paso, Texas: Dec 5, 2022 to Dec 10, 2022. Ran 22 claims. Claims were for Mercury, American Family, and TFPA carriers. These were daily claims for Pilot Catastrophe. Most were wind damage but there was interior damage on some of them as well. Three different policies though so coverages ranged.
  Deployed to Johnson City Tennessee: for State Farm Jan 2,2023 - Feb 22, 2023. Ran 85 claims. 7 were severity 1. Most were freeze claims from Christmas and were heavy on interior damage and water mitigation. Had to do a lot of reconciliation on Contractor estimates, pack out and water Mitigation. Jan 12 we had a wind event so ended up running a lot of wind claims. Trees on houses and detached garages for the most part but ended up totaling 2 barns as well. Stayed around for clean up. Final authority was $40,000.00
  Deployed to Ft.Worth Texas: March 3, 2023 for Clear Point Claims to run wind and hail for Mercury. 55 claims in total. Had one total loss fire claim while I was there as well.
  Dailiy claims: Between march 20th and April 25th ran Daily claims for Pilot for Branch, Mercury, American Family, TFPA, TWIA, and Hippo. Mostly hail, Pipe bursting and drain back up.
  Deployed to St.Louis Missouri: April 27th 2023- July 2 for wind and hail claims. Had 9 severity 1 tornado claims, and one smoke damage. 3 were total loss. In total ran 223 claims in 3 months. Authority was $50,000.00
  Daily claims: July 5th- Sept 24th ran Daily claims for Pilot for Branch, Mercury, American Family, TFPA, TWIA, and Hippo.
  Deployed to Austin Texas: Sept 25th for baseball size hail. Running claims for Pilot for Branch, Mercury, American Family, TFPA, TWIA, and Hippo .
  Deployed to Los Angeles, Ca: January 4, 2024 "Atmospheric River". Ran claims for Mercury Insurance for wind driven rain and roof damage. Closed 82 claims in 2 1/2 weeks.
  Deployed to South Houston, TX : March 18th, 2024 Down by the coast for wind and hail for TWIA. Ran 25 claims in a week.
  Deployed to Marble Falls, TX: 4" hail. April 15, 2024 Ran 92 claims in 3 weeks for Homesite, Mercury, Hippo, Branch, and TFPA.
  Deployed to Austin/San Antonio/ Johnson City, TX: May 7, 2024 ran 161 claims in 6 weeks and then kept running them as they trickled in after that for another 2 weeks. Ran claims for Mercury, Hippo, Am/Fam, TFPA and Branch.
  Deployed to League City/Galveston TX: Hurricane Beryl. Ran 85 TWIA claims in 2 1/2 weeks.

PRIOR TO ADJUSTING
Experienced in commercial construction with detailed knowledge of steel fabrication, tilt wall, and steel erection. Owned and operated a steel fabrication and erection business employing and managing an average of 50 employees and several subcontractors on a daily basis. We also did high end finishes such as powder coating on our ornamental iron. Completed Projects include seven separate Public Storage buildings, two separate Goodwill buildings, San Antonio Children’s Museum, Scorpion Soccer Stadium, Pearl Brewery, Trinity Basin Learning Academy, Veritas Private School, Wilson County Court House, Treehouse Pediatrics, Cedar Park Vision, a few CVS buildings and several retail centers. Over saw many interior build outs for residential and commercial projects.

Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology and performance.

Kara Ross

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Lead Sales Associate

Sales Associate

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High School Diploma -

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Lead Sales Associate

Sales Associate

High School Diploma -

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