Kara Sarantis
Tilton,NH
Summary
I'm a motivated and energetic individual with experience in customer service, sales and skilled in business development. I am driven to motivate and excite employees to reach optimum performance. I have strong communication and interpersonal skills for providing superior customer service. I am skilled in building customer relationships and understanding customer needs. I have strong communication and interpersonal skills for providing superior customer service. I would like to seek employment where i can use my skills to contribute to business needs.
Overview
21
21
years of professional experience
Work History
Business Developer
Simple Title Closing And Escrow PLLC
10.2023 - Current
- Devised effective marketing, sales, and other promotional initiatives.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with sales and marketing departments to support client acquisition.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated, prepared, and signed contracts with clients.
- Maintained high level of integrity by keeping sensitive client data and corporate information confidential.
- Maintained checklists of required documentation and open issues affecting closings.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Consulted with clients to recognize needs and provide tailored solutions.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Reviewed and validated details of loan applications and closing documentation.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
AVP Residential Lending Officer
Bar Harbor Bank & Trust
08.2022 - 10.2023
- Met with customers or prospective customers in order to promote products offered by the Bank, in an effort to meet customer needs while providing excellent customer service
- Developed and maintained a network of developers, realtors, attorneys, accountants, and other potential centers of influence and referral sources
- Marketed and cross-marketed the Bank’s loan and other products and services, using approved marketing materials
- Originated new mortgages and home equity loans/liens, obtained all required information and documentation from the customer
- Worked with multiple systems applications to navigate products and recommended profitable solutions from unstructured inbound and outbound sales leads
- Skillfully crafted lending products with companion products and pricing that resulted in client sales
- Demonstrated solid sales production in volume or units over a sustained timeframe of an average 1.5 million per month
- Advise applicants on which option is best suited for their needs
- Provided updates to clients, and assisted with resolving any discrepancies.
AVP, Branch Manager II
TD Bank TD BANK N.A
06.2013 - 07.2022
- Provided people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Oversaw and lead a complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
- Was Accountable for achieving both Store and individual performance metrics
- Required knowledge of the business, banking and bank operation
- Provided coaching, mentorship and guidance to my teammates
- Oversaw management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
- Acted as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
- Originated loan applications, handled Conditions of Lending and conducted loan closings
- Maintained an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Team Lead Manager
Sephora
01.2009 - 03.2013
- Was responsible for leading a team, provided my team frequent coaching / feedback
- Focused on differentiating performance across team members
- Set expectations with team on what needed to be done and what successful performance looked like
- Was responsible for analyzing business performance
- Supported Talent Management process
- Responsible for making visual merchandise decisions
- Responsible for assisting clients, Supported the execution of the monthly animation
- Helped achieve stores overall sales goals.
Lancome Business Manager
LANCOME PARIS
06.2003 - 04.2009
Education
Certification in Medical Billing and Coding -
Seacoast Career School-Manchester Campus
06.2013
High school diploma -
Pinkerton Academy
06.2002
Skills
- Loan Origination
- Talent Management
- Expense Management
- Fair Housing Regulations
- Performance Goals
- Performance Monitoring
- Verbal and Written Communication
- Business Prospecting
- New Business Development
- Prospect Targeting
- Relationship Building and Rapport
- Customer Relationships
- Training and Mentoring
- Business Development
- Underwriting
- Loan Officer Experience
- Banking
- Retail management
- Supervising experience
- Strategic Planning
- Interviewing
- Account Management
- Risk Management
- Sales Leadership
- Business Planning
- Customer Service and Support
- Public Notary
Timeline
Business Developer
Simple Title Closing And Escrow PLLC
10.2023 - Current
AVP Residential Lending Officer
Bar Harbor Bank & Trust
08.2022 - 10.2023
AVP, Branch Manager II
TD Bank TD BANK N.A
06.2013 - 07.2022
Team Lead Manager
Sephora
01.2009 - 03.2013
Lancome Business Manager
LANCOME PARIS
06.2003 - 04.2009
Certification in Medical Billing and Coding -
Seacoast Career School-Manchester Campus
High school diploma -
Pinkerton Academy
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