Kara Storey
McVeytown,PA
Summary
Currently a Patient Care Technician at DaVita Dialysis Corporation, adept in vital signs monitoring and patient observation, enhancing patient satisfaction through compassionate care. Skilled in customer relations, demonstrated across healthcare and service sectors, significantly improving client loyalty and team efficiency. Certified in CPR/AED, showcasing a commitment to emergency response and patient safety.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
DaVita Dialysis Corporation
Lewistown, PA
06.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Cannulate patients and begin/terminate their treatment
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Barista
The Roast Post
Mount Union, PA
02.2024 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Marcal Paper
Lewistown, PA
11.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Communicated with logistics and set up shipping instructions for all vendors
Server
Texas Roadhouse
State College, PA
08.2019 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Correctional Officer
Centre County Government
Bellefonte, PA
08.2020 - 06.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Server
Vince’s Pizza and Family Restaurant
Burnham, PA
01.2017 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate Of Applied Science - Criminal Justice
Central Penn College
Summerdale, PA03.2022
Juniata Senior High School
Mifflintown, PA06.2019
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Patient Services
- Customer relations
- Emergency Response
- Clinical Training
- IV Insertion
- CPR Certification
- HIPAA Compliance
- Certified in CPR/AED
Timeline
Patient Care Technician
DaVita Dialysis Corporation
06.2024 - Current
Barista
The Roast Post
02.2024 - 06.2024
Customer Service Representative
Marcal Paper
11.2022 - 11.2023
Correctional Officer
Centre County Government
08.2020 - 06.2021
Server
Texas Roadhouse
08.2019 - 07.2022
Server
Vince’s Pizza and Family Restaurant
01.2017 - 08.2019
Associate Of Applied Science - Criminal Justice
Central Penn College
Juniata Senior High School