Kara Swartz
Greenville
Summary
Learning Technology and L&D Operations professional with 4+ years of experience owning enterprise LMS platforms for national organizations. Proven success leading LMS implementations, automating compliance and onboarding workflows, and delivering data-driven insights for distributed teams of 2,000+ users. Trusted partner to HR, IT, CQI, and Operations, balancing technical execution with scalable learning operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
National Learning Management Administrator
Youth Advocate Programs
Remote
08.2021 - Current
- Own end-to-end administration and optimization of multiple enterprise learning platforms supporting 2,000+ users nationwide.
- Managed end-to-end rollout of Relias LMS, ensuring seamless deployment in less than 30 days while maintaining continuity of training programs.
- Analyze and transform business operational and compliance needs into effective, scalable solutions for LMS systems.
- Oversee operations of Relias, Brainier, Udemy for Business, and Clearco LMS platforms, guaranteeing data integrity and user accessibility.
- Create and implement automated training programs tailored to job functions, facilitating efficient onboarding and adherence to compliance standards.
- Develope standardized compliance dashboards and automated reports, improving supervisor visibility, accountability, and audit readiness.
- Partner with HR, Program Operations, CQI, and IT to align learning systems with organizational goals and resolve technical challenges.
- Monitor training completion, engagement, and operational metrics to identify gaps and drive continuous improvement.
- Provide technical LMS support via Zendesk, resolving 95% of tickets within two hours and minimizing system downtime.
- Train leadership on LMS functionality, increasing system adoption and reducing recurring support requests.
- Train leadership on utilizing LMS to ensure staff compliance.
- Manage user roles, permissions, and security access across platforms.
- Create SOPs, documentation, tutorials, and job aids to support users and scale LMS operations.
- Perform routine system maintenance, updates, and troubleshooting to ensure platform stability.
- Develop and maintain LMS course content using instructional design and authoring tools.
- Clear knowledge of Behavioral Health state requirements.
- Collaborate with external training departments (ODP, DHS, FBMH etc.) to meet contract and referring authority requirements.
- Lead process improvement within LMS.
- Design and automate LMS operating workflows (intake → build → QA → publish → sunset), reducing cycle time and errors while improving content quality.
- Partner with IT and vendor to optimize integrations and test releases; prioritized backlog items to improve reliability and user experience.
- Built and maintain knowledge assets (FAQs, guides, microvideos) and improved catalog taxonomy to boost self-service and discovery.
Corrections Officer
Mercer County Prison
Mercer, PA
01.2015 - 01.2021
- Maintained safety and security by monitoring inmate behavior and enforcing policies and procedures.
- Conducted investigations and incident reporting involving inmates and staff.
- Responded to emergencies and disturbances using de-escalation and appropriate force protocols.
- Supervised inmates during daily activities, medical visits, and work assignments.
- Performed security screenings and searches to prevent contraband entry.
- Mediated conflicts to reduce tension and maintain a controlled environment.
General Manager
Rice Pool and Spa
Hermitage, PA
01.2011 - 01.2015
- Managed daily operations including staffing, scheduling, inventory, and customer service.
- Led sales initiatives and consistently met revenue targets.
- Supervised, coached, and evaluated employees to improve performance and accountability.
- Ensured compliance with company policies and operational procedures.
- Oversaw marketing displays and promotional materials.
Sales Associate
Rue21
Hermitage, PA
01.2010 - 01.2011
- Delivered customer-focused service and product support.
- Assisted with inventory management and visual merchandising.
- Handled transactions and resolved customer concerns.
Education
High School Diploma -
Hermitage High School
Hermitage, PA05-2011
Skills
- Relias LMS, Brainier LMS, Udemy for Business, ClearCo
- Zendesk Support Ticketing
- Microsoft Excel & Office Suite
- Automated Reporting & Compliance Dashboards
- Learning Analytics & Data Visualization
- LMS System Maintenance & Troubleshooting
- LMS Strategy & Administration
- Learning Technology Management
- Training Systems & Compliance
- Role-Based Training Automation
- LMS Implementations & Vendor Collaboration
- Learning Analytics & Reporting
- Onboarding Program Management
- Curriculum & Course Development
- Project Management
- Cross-Functional Collaboration
- Process Improvement
- Stakeholder Communication
- Remote Work Leadership
- Problem Solving
- Time Management
- Adaptability in Fast-Paced Environment
- Customer service
- Attention to detail
- Data entry
Certification
- Certificates (Udemy, 2025)
- Project Management
- Six Sigma White Belt
- Six Sigma Yellow Belt
- Six Sigma Green Belt
- Instructional Design
- Articulate Storyline
- Relias LMS Administration
Timeline
National Learning Management Administrator
Youth Advocate Programs
08.2021 - Current
Corrections Officer
Mercer County Prison
01.2015 - 01.2021
General Manager
Rice Pool and Spa
01.2011 - 01.2015
Sales Associate
Rue21
01.2010 - 01.2011
High School Diploma -
Hermitage High School