Lauryn Inell Shaw
Laurel,MD
Summary
Driven and adaptive Healthcare Management graduate with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks, meeting deadlines, and achieving company goals.
Overview
7
7
years of professional experience
Work History
Social Service Worker
St. Elizabeth’s Nursing and Rehabilitation Center
Baltimore, MD
07.2024 - Current
- Facilitate case consultation
- Contribute to the interpretation of social work issues to clinical staff
- Encourage professional development and self-advocacy
- Review documentation and service delivery
- Develop and maximize the social worker's skills in psychosocial assessment, interviewing, documentation
- Review facility policies and procedures as part of the facility's interdisciplinary team to assure compliance with state and federal regulations
- Develop, maintain and utilize a listing of current community resources that are useful to residents and their families/significant others
- Participate in quality assurance interdisciplinary team meetings.
- Understand and meet all government requirements for social service documentation
- Document progress in meeting the psychosocial needs of residents
- Prevent and address resident abuse as mandated by law
- Act as an liaison between residents, families and staff to ensure the effective and safe communication as well as conflict resolution
Social Service Designee
Ellicott City Health Care Rehabilitation Center
Ellicott City, MD
11.2023 - 07.2024
- Facilitate case consultation
- Contribute to the interpretation of social work issues to clinical staff
- Encourage professional development and self-advocacy
- Review documentation and service delivery
- Develop and maximize the social worker's skills in psychosocial assessment, interviewing, documentation
- Review facility policies and procedures as part of the facility's interdisciplinary team to assure compliance with state and federal regulations
- Develop, maintain and utilize a listing of current community resources that are useful to residents and their families/significant others
- Participate in quality assurance interdisciplinary team meetings.
- Understand and meet all government requirements for social service documentation
- Document progress in meeting the psychosocial needs of residents
- Prevent and address resident abuse as mandated by law
Customer Service Representative
Home Depot
210 Ft Meade Rd Laurel, MD 20707 United States
04.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Greet customers promptly and courteously, assisting with returns, exchanges, and product inquiries to ensure a positive shopping experience.
- Process transactions accurately, including refunds, store credits, and online order pickups, following company policies and procedures.
- Resolve customer concerns efficiently by identifying issues and providing timely solutions or escalating to management when necessary.
- Maintain knowledge of store products, promotions, and services to assist customers with recommendations and guidance.
- Collaborate with other departments to ensure smooth handling of customer needs such as special orders, deliveries, and installation services.
- Keep the customer service area clean, organized, and stocked with necessary forms and supplies to support efficient operations.
Intern
Howard County Medical Center
Columbia, MD
08.2023 - 12.2023
- Provide general administrative support to the clinic staff, including filing, data entry, and maintaining records
- Contributed to special projects as assigned by the clinic manager or administrative team.
- Actively participate in learning opportunities to enhance administrative skills and knowledge of occupational health practices.
- Prepare and maintain accurate documentation and reports related to clinic activities and patient information.
- Ensure compliance with clinic policies, procedures, and regulatory requirements.
- Provide excellent customer service to patients, visitors, and staff, addressing inquiries and concerns in a professional manner.e follow up process
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Quality Management Analyst Intern
MicroHealth LLC
Vienna, VA
05.2019 - 11.2021
- Assisted Quality Management department in managing organizational processes.
- Created company-wide training programs related to cybersecurity standards, corporate policies and procedures.
- Tracked and reported on company-wide training for new hires and existing employees.
- Managed and updated the company Process Asset Library (PAL)
- Contributed to company process improvement efforts by researching and reporting on new opportunities, leading internal compliance reviews and certification management
- Operated as a customer service representative on a call center operating under the SBA.
- Piloted Workforce Experience and Engagement (WEE)- an employee advocacy program aimed at increasing engagement, productivity and retention in the workforce.
- Performed root cause analysis of recurring issues, implementing corrective actions to prevent future occurrences.
- Championed a culture of continuous improvement by encouraging employee involvement in process optimization projects throughout the organization.
- Streamlined quality management processes for improved efficiency and reduced errors.
- Collaborated with cross-functional teams to develop comprehensive quality control measures, resulting in increased customer satisfaction.
- Produced detailed and relevant reports for use in making business decisions.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Campaign Worker
Progressive Maryland
05.2018 - 08.2018
- Company Overview: Nonprofit
- Communicated effectively with voters of diverse backgrounds, and educational competencies
- Informed voters about issues within their district and provided information on candidates that met their voting requirements
- Coordinated transportation for senior and disabled voters to and from polling sites.
- Coordinated volunteer recruitment efforts, resulting in a strong network of dedicated supporters.
- Leveraged knowledge of current political landscape to inform creative campaigning tactics that resonated with diverse groups of constituents.
- Conducted thorough research on political issues, providing valuable information for campaign messaging and strategy.
Education
Health Care Management, Business, Health Science
Towson University
12.2023
Skills
- Microsoft Office 365
- Parachute Health
- Salesforce
- LMS
- Biz Library Admin and Udemy for Business
- SCRUM
- Spanish (beginner-intermediate)
- Telligen
- Point Click Care
- Census Pro
- Relias
- Quality management
- Project management
- Project planning
- Relationship building
- Strategic planning
- Client relations
- Customer relations
- Staff management
- Work flow planning
- Risk management
- Document management
- Processes and procedures
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Information confidentiality
- Customer Service-oriented
- Scheduling
- Travel coordination
- Travel arrangements
- Excel spreadsheets
- Document preparation
- Proofreading
- Advanced MS office suite
- Resourceful
- Schedule management
- File organization
- Phone etiquette
- Presentation development
- Report writing
- Social media management
- Conference planning
- Project oversight
- Business writing
- Performance improvement
- Process improvements
- Report generation
- Quality control
Timeline
Social Service Worker
St. Elizabeth’s Nursing and Rehabilitation Center
07.2024 - Current
Social Service Designee
Ellicott City Health Care Rehabilitation Center
11.2023 - 07.2024
Intern
Howard County Medical Center
08.2023 - 12.2023
Customer Service Representative
Home Depot
04.2023 - 01.2024
Quality Management Analyst Intern
MicroHealth LLC
05.2019 - 11.2021
Campaign Worker
Progressive Maryland
05.2018 - 08.2018
Health Care Management, Business, Health Science
Towson University