DAWN E WEBB
Bloomfield Hills,MI
Summary
An experienced LMS Administrator proficient with SCORM and AICC compliant authoring tools. Exceptional ability to quickly master new content, applications, and/or tools.
Overview
6
6
years of professional experience
Work History
Learning Management Systems Administrator
GLOBE MIDWEST INSURANCE ADJUSTERS
11.2023 - Current
- Setup courses, create learning paths, and manage all user permissions in Absorb LMS for 60 in office and field employees
- Assist in digital content implementation into the LMS environment of master and live courses
- Provide project leadership and support from design and implementation
- Participate in the integration (planning, testing, and implementation) of new technologies, including LMS updates and third-party supporting products.
HCM Cornerstone On Demand Sr. Administrator
DXC Technology
08.2022 - 09.2023
- Assisted multiple national and international clients with day-to-day administration of their Cornerstone on Demand system
- Achieved 4 successful project launches simultaneously by executing implementation tasks according to client requirements and within determined deadlines
- Managed implementation tasks across multiple clients by loading SCORM files, users, UAT testing and reporting
- Acted as the main client administrator when required while staying within the budgeted hours and maintaining client's satisfaction.
- Prototype configuration for clients during LMS implementation in pilot environment by loading SCORM files, users, UAT testing and reporting
Spec 3, Quality Assurance
CODEFORCE
04.2022 - 05.2022
- Developed test scenarios and assisted project team members in performing tests to ensure all processes worked according to predetermined goals for over 1,000 end users
- Identified methods to improve productivity and growth via use of the system and parameters
- Built advocacy for the continued adoption of the Learning Management System (LMS)
- Created training activities (ILT, CBT, WBT), manages documents and other supported activities for multiple departments
Learning Management Systems Administrator
ADVANTAGE TECHNICAL
12.2021 - 02.2022
- Managed LMS courses, including updating course properties, enrolling over 100 users via individual enrollment and batch processing
- Assisted with the development of reporting tools and performed data analysis to identify and proactively resolve issues and trends
- Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in functional requirements
- Collaborated with management and business partners to identify and develop training curriculum and identify role changes requiring training support
- Coordinated new hire SRI Orientation Program by maintaining program content, schedule facilitators and executive speakers, schedule new hires' calendars, and coordinate sending new hire gifts.
Learning Management Systems Administrator
SGS Consulting
06.2021 - 08.2021
- Utilized Oracle to create training activities (ILT, WBT and Self-Paced) courses, offerings, LMS Bulletins and uploaded SCORM files
- Trained end users, created and maintained job aids, and provide end user support
- Managed LMS ticket ques of assigned service requests and inquires and ensure timely processing and resolution
- Created test scenarios in Dev2 environment before release to production environment
- Generated and managed standard, custom, and ad-hoc report requests.
Training Administrator
ACS Group
12.2019 - 04.2020
- Supported the day to day transactional and operational functions of the training department
- Processed weekly Distribution Operations compliance reports to notify managers of expiring credentials for their team
- Co-facilitated training at service centers for field employees
- Utilized Success Factors LMS to document employee training by processing course rosters and oversaw the collection and organization of training documentation
- Created a comprehensive spreadsheet with information from VLOOKUP to share with supervisors
- Advised supervisors of recertification deadlines, working with employees to ensure required certifications remained current to company and state requirements for over 20 teams
LMS Coordinator
MedCerts
08.2019 - 12.2019
- Loaded SCORM and AICC courses and programs into Learning Management System
- Proofread and copy-editing of course content
- Conducted user acceptance testing of eLearning courses
- Created, uploaded videos, applied closed captioning features in Articulate 360
- Reviewed quizzes, tests and other measurable assessment for courses.
Learning and Development Associate
Collabera Staffing
11.2017 - 01.2018
- Processed Affidavits of Attendance (A of A) for course credits for over 100 learners utilizing Cornerstone OnDemand LMS
- Maintained course and curriculum information within LAS using Cornerstone
- Enrolled students, maintained and processed course rosters from assigned scheduled courses
Education
Bachelor of Science - Business Management
University of Phoenix
Southfield11.2000
Skills
- Absorb LMS
- Cornerstone OnDemand LMS
- SAP Litmos LMS
- Oracle Learn Cloud (OLC)
- Success Factors LMS
- Articulate Rise 360
- Saba LMS
- Sharepoint
- Microsoft Office Suite
Websites
Personal
- 01/01/2010, Present, Founder of First Impressions Events & Services, LLC, Bloomfield Hills, MI, Event planning provider organizing specialty events for corporate clientele
- 01/01/2014, Present, Founder of First Impressions Events & Entertainment, LLC, Bloomfield Hills, MI, Entertainment company charged with producing live concerts, performances, and booking national and international artists
Timeline
Learning Management Systems Administrator
GLOBE MIDWEST INSURANCE ADJUSTERS
11.2023 - Current
HCM Cornerstone On Demand Sr. Administrator
DXC Technology
08.2022 - 09.2023
Spec 3, Quality Assurance
CODEFORCE
04.2022 - 05.2022
Learning Management Systems Administrator
ADVANTAGE TECHNICAL
12.2021 - 02.2022
Learning Management Systems Administrator
SGS Consulting
06.2021 - 08.2021
Training Administrator
ACS Group
12.2019 - 04.2020
LMS Coordinator
MedCerts
08.2019 - 12.2019
Learning and Development Associate
Collabera Staffing
11.2017 - 01.2018
Bachelor of Science - Business Management
University of Phoenix
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