Summary
Overview
Work History
Education
Skills
Timeline
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Kara Tancredi

Boyertown,PA

Summary

With a proven track record at William R. Gift Oil, I excel in customer service and administrative support, enhancing customer satisfaction and streamlining operations. Skilled in Microsoft Office and complaint resolution, I significantly improve service efficiency. My expertise in managing accounts and scheduling showcases my ability to achieve and exceed targets through strategic planning and exceptional interpersonal skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

William R. Gift Oil
08.2021 - Current
  • Respond to customer requests for products, services, and company information
  • Maintain up-to-date knowledge of product and service changes.
  • Respond to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigate and resolve customer inquiries and complaints quickly.
  • In charge of Energy assistance Programs such as LIHEAP
  • Manage scheduling for the Service Department
  • Create new customer accounts and update as necessary
  • Create Work Orders and Delivery Tickets and dispatch to appropriate department.

Paraprofessional

Boyertown Area School District
08.2012 - 08.2021
  • Reported on student progress, behavior, and social skills to teacher.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Machinist/Shipping and Receiving Clerk

Tancredi Machining
06.2011 - 08.2012
  • Monitored equipment to detect and report malfunctions and prevent accidents.
  • Completed projects on time and under budget and maintained equipment and tools.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Supported recordkeeping by logging daily production, scrap rate and machine maintenance data.
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Education

High School Diploma -

Boyertown Area Senior High School
Boyertown, PA

Skills

  • Data Entry/Data Collection
  • Appointment Scheduling
  • Call Management
  • Administrative Support
  • POS systems expert
  • Complaint resolution
  • Product Knowledge
  • Report Generation
  • Route Management
  • Account Management
  • Proficient in Microsoft Office
  • Payment Processing

Timeline

Customer Service Representative

William R. Gift Oil
08.2021 - Current

Paraprofessional

Boyertown Area School District
08.2012 - 08.2021

Machinist/Shipping and Receiving Clerk

Tancredi Machining
06.2011 - 08.2012

High School Diploma -

Boyertown Area Senior High School

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Kara Tancredi