Kara Terhlen
Lapeer,MI
Summary
Accomplished professional with a proven track record in healthcare and educational support, notably at St.Joseph Mercy Oakland. Expert in maintaining HIPAA privacy and delivering exceptional people skills. Achieved significant behavioral improvements in educational settings and streamlined patient registration processes, enhancing customer satisfaction and operational efficiency. Know how to verify insurance, and collect payments as well. Also efficient in patient scheduling, modifying and canceling appointment's.
Overview
20
20
years of professional experience
Work History
Substitute Paraprofessional
Lapeer Community Schools
Lapeer, MI
06.2023 - Current
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
Owner
Keep It Klean With Kara
Lapeer, MI
06.2007 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Cleaned houses and commercial buildings.
Patient Access Representative
St.Joseph Mercy Oakland
Pontiac, MI
05.2015 - 12.2016
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Verified insurance and collected co-pays
- Was trained on how to do pre-authorizations and authorizations.
Medical Records Clerk
PHNS
Flint, MI
03.2013 - 05.2015
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Patient Access Representative/ Scheduling
POH
Oxford, MI
10.2010 - 03.2013
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Scheduled patients for testing and scanned in orders.
- Checked patients in for testing appointments.
Seafood Clerk
Papa Joes
Rochester, MI
06.2004 - 03.2007
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Took inventory and did ordering for department.
- Did payroll for the department.
Education
Diploma -
Lapeer High School
Lapeer, MI06.2004
Skills
- Special Education Support
- Behavioral support
- Behavior improvements
- Disability Awareness
- Classroom Supervision
- Appointment Scheduling
- Verifying insurance
- Collecting co-pays
- Maintaining HIPPA privacy
- Registering patients and updating demographics
- Great people skills
Timeline
Substitute Paraprofessional
Lapeer Community Schools
06.2023 - Current
Patient Access Representative
St.Joseph Mercy Oakland
05.2015 - 12.2016
Medical Records Clerk
PHNS
03.2013 - 05.2015
Patient Access Representative/ Scheduling
POH
10.2010 - 03.2013
Owner
Keep It Klean With Kara
06.2007 - Current
Seafood Clerk
Papa Joes
06.2004 - 03.2007
Diploma -
Lapeer High School