Kara Valentine
Far Rockaway,NY
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist
Allen Health Care
09.2012 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
GED -
Plaza College
Forest Hills, NY09.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- File Management
- Multi-line telephone operation
- Professional Demeanor
- Typing Speed
- Customer Service
- Microsoft Office
- Call Management
- Multi-Line Phone Systems
- Word Processing
Timeline
Receptionist
Allen Health Care
09.2012 - 03.2020
GED -
Plaza College
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