Noel Guzman
Brooklyn,NY
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
CDPAP Team Lead
Edison Home Health Care
02.2023 - Current
- Managing team of Five
- Ensure team is following protocol
- Assisting team with calls and patients
- Managing team numbers
- Ongoing communication with clients for updating records and ensuring satisfaction with our services
- Documents all notes and updates
- Keeping all electronic records up-to-date, and in strict compliance with agency policy and regulations
- Working closely with the Department of Social Services and Managed care contracts for timely and accurate record compliance
- Coordinating applications and monitoring caregiver compliance
- Reports all incidents to your immediate supervisor
- Provides excellent customer service skills
- Performs other duties as needed.
CDPAP Coordinator
Edison Home Health Care
12.2020 - Current
- Ongoing communication with clients for updating records and ensuring satisfaction with our services
- Documents all notes and updates
- Keeping all electronic records up-to-date, and in strict compliance with agency policy and regulations
- Working closely with the Department of Social Services and Managed care contracts for timely and accurate record compliance
- Coordinating applications and monitoring caregiver compliance
- Reports all incidents to your immediate supervisor
- Provides excellent customer service skills
- Performs other duties as needed.
Authorization Specialist
Allen Health Care Services
03.2017 - 10.2020
- Manage medical contracts between patients and health insurance
- Convey questions, complaints, problems, and concerns of patients to proper personnel
- Maintain an excel worksheet of upcoming termination and renewal contracts
- Serve as intermediary between health care organization and patients, and patients' relatives in resolving patient care problems
- Confirm patients have completed an M11Q form to start and/or continue with services.
Patient Advocate
07.2016 - 03.2017
- Convey questions, complaints, problems, and concerns of patients to proper personnel
- Resolve patients' complaints and grievances
- Describe and interpret health care procedures and policies to patients
- Serve as intermediary between health care organization and patients, and patients' relatives in resolving patient care problems.
Payroll Clerk
01.2016 - 07.2016
- Collect timesheets and prepare information by calculating pay and deductions, issuing checks
- Provides payroll information by answering questions and requests from Staff Aides
- Maintains payroll operations by following policies and procedures; reporting needed changes
- Maintains timesheet count, W-4 forms, pick-up forms and sleep studies
- Contributes to team effort by accomplishing related results as needed
- Prepare and conduct payroll orientation for new employees.
Compliance Clerk
03.2015 - 12.2015
- Profiles-to be completed on a daily basis
- Preparation for PACT In-service for all locations
- Mailing compliance
- Putting in-service packages together after completed
- Assist with confirming in-service classes and Mobile Medical Appointments
- Assist with monthly I-9s
- Assist with terminated files process before going to storage.
Education
Bachelor’s Degree in science & Biblical Studies -
BCC Adonai Christian University
07.2021
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
References
Available upon request
Timeline
CDPAP Team Lead
Edison Home Health Care
02.2023 - Current
CDPAP Coordinator
Edison Home Health Care
12.2020 - Current
Authorization Specialist
Allen Health Care Services
03.2017 - 10.2020
Patient Advocate
07.2016 - 03.2017
Payroll Clerk
01.2016 - 07.2016
Compliance Clerk
03.2015 - 12.2015
Bachelor’s Degree in science & Biblical Studies -
BCC Adonai Christian University
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