Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Valvo

Hamburg,NY

Summary

Proven track record in high-pressure environments, shown by customer satisfaction at Steelbound Brewery and Distillery. Mastered multitasking and customer service, enhancing guest experiences and maintaining high satisfaction levels. Skilled in cleaning, sanitizing, and teamwork, fosters positive relationships with both customers and pets at No Worries Pet Resort and Spa. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Waitress

Steelbound Brewery and Distillery
07.2023 - 02.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Answered customers' questions, recommended items, and recorded order information..

Pet Hotel Associate

No Worries Pet Resort and Spa
02.2021 - 01.2022
  • Provided specialized care for pets with specific dietary or medical needs, ensuring adherence to owner-provided instructions.
  • Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
  • Maintained a clean, safe, and organized environment for pets by performing routine cleaning tasks and addressing any issues promptly.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.

Education

Bachelors Degree - Addiction Counseling

Hilbert College
Hamburg, NY

High School Diploma -

Pioneer Senior High School
Yorkshire, NY
06.2022

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Teamwork
  • Cleaning and sanitizing

Timeline

Waitress

Steelbound Brewery and Distillery
07.2023 - 02.2024

Pet Hotel Associate

No Worries Pet Resort and Spa
02.2021 - 01.2022

Bachelors Degree - Addiction Counseling

Hilbert College

High School Diploma -

Pioneer Senior High School
Kara Valvo