Kara Webster
Muskogee,OK
Summary
Adept at leveraging in-depth travel research and multilingual proficiency, I significantly enhanced client satisfaction and retention at Vacay Vibes. My strong sales skills and cultural sensitivity led to a marked increase in repeat business. Expert in airline reservation systems and travel itinerary planning, I consistently delivered exceptional, results-driven service. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. A hardworking and passionate job seeker with strong organizational skills always eager to learn. Ready to help the team achieve company goals.
Overview
22
22
years of professional experience
Work History
Independent Travel Agent
Vacay Vibes
05.2023 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Assisted corporate clients with arranging business travels including flights, hotels, ground transportation arrangements.
- Stayed current on industry trends and destination updates to provide accurate information to clients.
- Supported clients during their trips by being available 24/7 for any questions or concerns they may have encountered along the way.
- Maintained accurate records of client bookings to ensure proper billing and commission tracking.
- Attended industry conferences and networking events regularly to establish valuable connections within the travel community.
- Implemented effective time management strategies to balance multiple projects simultaneously while meeting deadlines consistently.
- Provided timely assistance to travelers in need, resolving issues promptly and professionally.
- Conducted thorough research on destinations, accommodations, and attractions to provide well-informed advice to clients.
- Created detailed travel reports for clients outlining their trip itinerary, accommodations, transportation arrangements, and activities.
- Increased repeat business by building strong relationships with clients through excellent customer service.
- Maximized revenue by upselling additional services such as insurance, excursions, and upgrades.
- Leveraged social media platforms effectively to promote travel packages and share useful travel tips with a wider audience.
- Managed customer inquiries via phone calls, emails, or walk-ins efficiently while maintaining professionalism throughout each interaction.
- Followed up with customers to increase customer service with travel plans.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Updated and maintained customer databases to increase customer retention.
- Communicated benefits and information regarding international travel insurance with clients and obtained the best rates.
- Generated reports on travel trends and customer feedback to inform business goals.
- Asked open-ended questions to ascertain better client needs and determine the best international travel offerings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
Administrator
Epic Charter School
06.2018 - 05.2024
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Special Education Teacher
Epic Charter Schools
01.2014 - 06.2018
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Taught students across multiple classifications and degrees of special needs.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Streamlined classroom processes by integrating technology tools such as interactive whiteboards and assistive devices designed for students with disabilities.
- Collaborated with other educators to develop instructional strategies.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Applied proven strategies to improve students' sensory- and perceptual-motor skills.
- Provided professional development training to educate faculty and staff on laws and regulations governing special education.
Owner/Boutique Owner
Payton's Specialty Children's Clothes
04.2002 - 11.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant revenue increase.
- Established, optimized, and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision-making.
Education
Master of Arts - Reading Literacy
Northeastern State University
Tahlequah, OK06.2014
Bachelor of Arts - Special Education And Elementary Education
Northeastern State University
Tahlequah, OK05.2012
Skills
Airline Reservation Systems
Time management mastery
Cultural Sensitivity
Multilingual Proficiency
In-depth travel research
Strong sales skills
Travel itinerary planning
Travel insurance understanding
Client Relationship Building
Travel research
Hotel Accommodations
Itineraries
Timeline
Independent Travel Agent
Vacay Vibes
05.2023 - Current
Administrator
Epic Charter School
06.2018 - 05.2024
Special Education Teacher
Epic Charter Schools
01.2014 - 06.2018
Owner/Boutique Owner
Payton's Specialty Children's Clothes
04.2002 - 11.2014
Master of Arts - Reading Literacy
Northeastern State University
Bachelor of Arts - Special Education And Elementary Education
Northeastern State University
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