Kara Williams
Broken Arrow,United States
Summary
Results-driven retail and operations leader with 10+ years of experience managing high-volume environments, leading teams, and driving revenue growth. Proven track record of exceeding sales goals, improving operational efficiency, reducing labor costs, and building high-performing teams. Skilled in customer experience, strategic planning, staff training, and business operations management. Open to relocation and authorized to work in the United States.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
MyEyeDr.
Tulsa, OK
04.2023 - Current
- Lead daily operations of a high-volume optometry practice, consistently meeting and exceeding monthly sales goals.
- Implement strategic initiatives that improve workflow, customer satisfaction, and revenue performance.
- Oversee staff development, scheduling, and performance management to maintain a strong, efficient team.
- Ensure a smooth patient experience through strong operational oversight and customer-focused service.
- Ensured compliance with healthcare regulations and company policies across all locations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Store Manager / Training Manager / District Support
Murphy USA
North Little Rock, AR
03.2022 - 04.2023
- Managed all store operations, contributing to a 15% increase in monthly revenue.
- Trained and developed new hires and team members to improve performance and retention.
- Led teams to meet operational and sales targets through coaching and accountability.
- Created and executed promotional strategies to increase customer engagement and visibility.
Manager - Grocery Department
Walmart
West Plains, MO
11.2011 - 03.2022
- Supervised daily department operations and large teams in a fast-paced retail environment.
- Optimized scheduling and labor planning, reducing labor costs by 10%.
- Managed audits, reports, inventory, and price changes, improving operational accuracy by 20%.
- Strengthened team performance through hands-on leadership and training.
Certified Nursing Assistant (CNA)
Conway Healthcare & Rehabilitation Center
Conway, AR
04.2009 - 07.2011
- Provided direct patient care while maintaining high standards of comfort, safety, and dignity.
- Monitored vital signs and communicated changes to medical staff promptly.
- Supported daily living activities and maintained a clean, organized environment.
Receptionist
Coyote Kennels
Roswell, NM
02.2003 - 05.2008
- Managed front desk operations including scheduling, customer service, and billing.
- Maintained accurate financial transactions with 100% cash-handling accuracy.
- Built strong customer relationships through professional communication and support.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma - GED
Skills
- Store & Operations Management
- Profit & Loss Oversight
- Team Leadership & Development
- Sales Growth & Performance Improvement
- Customer Experience Excellence
- Training & Onboarding
- Scheduling & Payroll
- Inventory Management
- Process Improvement
- Conflict Resolution
- Medical Office Support
- Retail Merchandising & Compliance
- Leadership & Team Building
- Employee Engagement & Retention
- Retail Operations & Merchandising
- Administrative & Office Support
- Microsoft Word Proficiency
- Appointment Scheduling
- Medical Office Operations
Certification
- Certified Nursing Assistant (CNA)
- CPR Certification
- Driver's License
Languages
English, Fluent
Timeline
General Manager
MyEyeDr.
04.2023 - Current
Store Manager / Training Manager / District Support
Murphy USA
03.2022 - 04.2023
Manager - Grocery Department
Walmart
11.2011 - 03.2022
Certified Nursing Assistant (CNA)
Conway Healthcare & Rehabilitation Center
04.2009 - 07.2011
Receptionist
Coyote Kennels
02.2003 - 05.2008