Karah Campbell
Forest Hill,MD
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Cosmetologist
Joli Styling Boutique
01.2022 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Office Manager
Joli Styling Boutique
06.2017 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed compliance to keep organization operating within legal and regulatory state guidelines.
- Managed office operations while scheduling appointments for multiple stylist
Store Manager
Spencer's Gifts
11.2020 - 02.2021
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Spencer's Gifts
01.2020 - 12.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Associate
Spencer's Gifts
09.2019 - 12.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Used POS system to process sales,and returns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
License - Cosmetology
Aveda Institute
Bel Air, MD01.2022
High School Diploma -
North Harford High School
Pylesville, MD06.2020
Skills
- Sales Expertise
- Clear Communication
- Relationship Building and Management
- Administrative Procedures
- Employee Training
- POS Systems
Timeline
Cosmetologist
Joli Styling Boutique
01.2022 - Current
Store Manager
Spencer's Gifts
11.2020 - 02.2021
Assistant Manager
Spencer's Gifts
01.2020 - 12.2020
Sales Associate
Spencer's Gifts
09.2019 - 12.2020
Office Manager
Joli Styling Boutique
06.2017 - Current
License - Cosmetology
Aveda Institute
High School Diploma -
North Harford High School
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