Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Karaka Jordan Jr.

Tallahassee,FL

Summary

Dedicated and driven leader with a strong desire to contribute to the team's success in an entry-level role. Possesses advanced technical skills in software and applications, adept at tackling complex tasks, and excels in managing time efficiently. Eager to leverage these abilities to support the company in achieving its objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Lead Trainer

Amazon
06.2024 - Current
  • Assigns delivery routes to drivers based on package volume, location, and traffic conditions.
  • Communicate with delivery drivers throughout their shifts, providing support and solving problems that arise (e.g., delays, navigation issues).
  • Tracks the status of deliveries in real time and ensures timely completion.
  • Works closely with warehouse staff and Amazon delivery service partners (DSPs) to streamline package flow.
  • Handles customer delivery issues, lost packages, and incidents involving drivers.
  • Collaborated with management to identify skill gaps and create targeted training initiatives.
  • Evaluated individual employee progress and provided constructive feedback for improvement.

Delivery Associate

Amazon
01.2024 - 06.2024
  • Safely driver and operate Amazon-Branded vans.
  • Deliver packages to customers, ensuring timely and accurate deliveries.
  • Use handheld devices for GPS navigation, package scanning, and communication
  • Lift and carry packages up to 50 lbs.
  • Maintain a clean driving record and adhere to traffic laws.

Assistant Manager

Island Seafood
02.2022 - 10.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives. Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.

Teams Associate

Hibbetts Sports
05.2022 - 09.2022
  • Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
  • Promote and sell services and merchandise provided by Hibbett City Gear.
  • Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
  • Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
  • Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
  • Consistently achieve and/or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
  • Attend all staff meetings and tech clinics for the store.

Warehouse Production Worker

FedEx
02.2020 - 02.2021
  • Maintained stock levels in accordance with company policies.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders. Ensured safety protocols were followed at all times while operating machinery.
  • Assisted customers with product selection inquiries when needed.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
  • Monitored work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Education

High School Diploma -

Orange Park High School
Orange Park, FL
06.2020

Some College (No Degree) - Business Management

Tallahassee Community College
Tallahassee, FL

Skills

  • Team collaboration
  • Adaptability and flexibility
  • Retail Operations
  • Business Development
  • Promotional Planning
  • Cash management
  • Graphic and Media Design
  • Constructive feedback delivery
  • Product Branding
  • Coaching and mentoring

Certification

  • Florida Driver License
  • EXP 2028-06-01

Awards

Acknowledged for 3.5 and above customer satisfaction reviews for two consecutive quarters. 

Safely delivered 120 plus packages on daily routes within exceptional time frame without incident.

Timeline

Team Lead Trainer

Amazon
06.2024 - Current

Delivery Associate

Amazon
01.2024 - 06.2024

Teams Associate

Hibbetts Sports
05.2022 - 09.2022

Assistant Manager

Island Seafood
02.2022 - 10.2022

Warehouse Production Worker

FedEx
02.2020 - 02.2021

Some College (No Degree) - Business Management

Tallahassee Community College

High School Diploma -

Orange Park High School

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