Karalee Miller
Newark,OH
Summary
Strategic revenue and relationship management professional with experience supporting mid-market to enterprise accounts across SaaS, financial services, and digital solutions. Proven track record of driving account growth, exceeding revenue targets, and strengthening long-term client partnerships. Skilled in cross-functional collaboration, customer lifecycle ownership, and identifying expansion opportunities within complex portfolios. Known for proactive communication, operational precision, and delivering measurable business impact.
Overview
6
6
years of professional experience
Work History
Enterprise Sales Development Manager
Blackhawk Network
Remote
09.2023 - Current
- Drove enterprise Commerce and Incentives pipeline across first-party (1P) and third-party (3P) gift card distribution programs, finishing 2024 at 210% to goal and 2025 at 220% to goal
- Partnered cross-functionally with Business Development Directors, Marketing, Operations, and Product to support strategic account growth initiatives and complex distribution expansions
- Led high-level discovery conversations with enterprise stakeholders to identify incremental revenue opportunities across digital, physical, and omnichannel gift card solutions
- Collaborated with Marketing to align on campaign strategy, contributed reporting insights, and analyzed performance metrics to optimize outbound engagement and target segmentation
- Identified upsell and cross-sell opportunities within existing portfolios, supporting expansion of 1P digital programs and entry into 3P retail distribution channels
- Contributed to strategic planning and account mapping efforts for priority enterprise targets within key verticals
- Maintained detailed CRM documentation and pipeline forecasting to support revenue visibility and long-term growth planning
Account Executive/Inside Sales Representative
Cision/PRNewswire
Remote
04.2022 - Current
- Managed a portfolio of 300+ active mid-market to enterprise client accounts, driving retention, renewal, and expansion across SaaS media and communications solutions
- Analyzed market trends to identify opportunities for account growth and expansion.
- Consistently exceeded revenue targets, finishing 2022 at 172% to goal and leading overall team revenue performance in 2023
- Led renewal conversations and contract negotiations, proactively identifying upsell and cross-sell opportunities to increase account value
- Strengthened long-term client relationships through strategic quarterly business reviews and consultative engagement
- Partnered closely with Customer Success and SaaS Account Executives to align on account strategy and ensure seamless post-sale experience
- Analyzed client usage data and engagement metrics to recommend tailored solutions and drive incremental revenue growth
- Trained and onboarded new team members on account management best practices and revenue expansion strategy
Sales - Home Lending Advisor NMLS 1961892
JPMorgan Chase
Remote
02.2020 - 04.2022
- Managed a high-volume portfolio of mortgage clients, providing consultative guidance across complex lending solutions while building long-term client relationships
- Consistently exceeded performance targets, averaging 145% to monthly goal while maintaining full compliance with regulatory and investor guidelines
- Identified opportunities to expand existing client relationships through additional lending products and referral partnerships
- Navigated multifaceted transactions involving underwriters, processors, compliance teams, and external stakeholders to deliver seamless client experiences
- Resolved escalated client and stakeholder concerns, balancing customer satisfaction with risk management and operational requirements
- Analyzed financial documentation and lending scenarios to structure tailored solutions aligned with client objective
Skills
- Strategic Relationship Management
- Enterprise Account Growth
- First-Party (1P) & Third-Party (3P) Distribution Strategy
- Portfolio Expansion & Revenue Optimization
- Upsell & Cross-Sell Development
Customer Lifecycle Ownership - Executive-Level Stakeholder Engagement
- Cross-Functional Collaboration (BD, Marketing, Operations, Product)
- Pipeline Forecasting & Revenue Reporting
- Data-Driven Account Planning
- CRM & Salesforce Management
- Process Improvement & Operational Execution
Timeline
Enterprise Sales Development Manager
Blackhawk Network
09.2023 - Current
Account Executive/Inside Sales Representative
Cision/PRNewswire
04.2022 - Current
Sales - Home Lending Advisor NMLS 1961892
JPMorgan Chase
02.2020 - 04.2022