Karalin Panza
Riverside,CA
Summary
Committed social and community service manager with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shallow Subsidy Case Manager
Nation's Finest
, CA
05.2020 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Engage with clients and ensure that they are working their program.
- Advocated for clients' rights and needs within the healthcare system.
- Trained new staff on case management procedures and best practices.
- Collaborated with community resources to connect clients with additional support services.
- Monitored case progress and adjusted plans based on changing client circumstances.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Collaborate with the site directors to develop new formats to supply clients with resourceful information.
- Facilitated communication between clients, families, and service providers.
- Organized and maintained accurate client records in compliance with regulations.
- Conducted follow-up visits to ensure client satisfaction with services provided.
- Process financial transactions and input the data into Clarity, Workbook and HMIS.
- Coordinated client assessments to determine needs and develop service plans.
Office Assistant
Merry Maids
Redding, CA
01.2019 - 04.2020
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating service requests for clients.
- Handled customer inquiries and provided support via phone and email communication.
- Processed invoices and maintained accurate financial records for office transactions.
- Collaborated with team members to ensure efficient workflow and task completion.
- Organized supplies inventory and coordinated procurement of necessary materials.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Residential Counselor
Victor Treatment Centers
Redding, CA
04.2016 - 01.2019
- Supported individuals in achieving personal goals and improving daily living skills.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Monitored client behavior and documented observations for treatment planning.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Implemented recreational activities to promote physical and emotional well-being.
- Maintained a safe and supportive environment for all residents at the facility.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Sales Associate
Massage Envy
Redding, CA
07.2015 - 04.2016
- Assisted clients in selecting appropriate massage services and products.
- Maintained cleanliness and organization of the sales floor and treatment areas.
- Educated clients on membership benefits and promotional offers.
- Processed transactions using point-of-sale systems efficiently.
- Collaborated with team members to enhance customer experience during visits.
- Managed appointment scheduling to optimize therapist availability and client satisfaction.
- Resolved client inquiries and concerns with professionalism and empathy.
- Trained new associates on company policies and customer service standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Shift Leader
Rubio's Coastal Grill
La Verne, CA
03.2014 - 06.2015
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and mentored staff in customer service and food preparation techniques.
- Managed inventory levels and ordered supplies to maintain restaurant efficiency.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Resolved customer complaints promptly to enhance overall dining experience.
- Implemented new procedures to improve workflow and reduce wait times.
- Conducted regular staff meetings to communicate updates and training needs.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Hostess/Cashier
Buca di Beppo
Claremont, CA
02.2010 - 06.2015
- Greeted and seated guests with a warm, friendly demeanor.
- Managed reservation system to optimize seating arrangements efficiently.
- Coordinated with kitchen staff to ensure timely guest service flow.
- Assisted guests with menu inquiries and special requests promptly.
- Maintained cleanliness and organization of the entrance area consistently.
- Collaborated with servers to enhance overall dining experience for guests.
- Handled guest complaints with professionalism and courtesy effectively.
- Trained new hostesses in customer service protocols and procedures diligently.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
GED -
Charter Oak
Covina, CA06-2009
Skills
- Quality assurance
- Compliance auditing
- Data analysis
- Case management
- Service coordination
- Client advocacy
- Crisis intervention
- Problem solving
- Conflict resolution
- Case planning
- Client engagement
- Progress assessment
- Verbal and written communication
Certification
- Driver's License
- CPR Certification
- First Aid Certification
Assessments
- Medical Receptionist Skills, Highly Proficient, 01/20, Managing physician schedules and maintaining accurate patient records.
- Customer Service, Highly Proficient, 05/20, Identifying and resolving common customer issues.
- Work Style: Reliability, Highly Proficient, 05/20, Tendency to be dependable and come to work.
- Basic Computer Skills: PC, Expert, 01/20, Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
- Data Entry, Expert, 05/20, Entering data quickly and accurately.
- Verbal Communication, Highly Proficient, 05/20, Speaking clearly, correctly, and concisely.
- Scheduling, Expert, 05/20, Cross-referencing agendas and itineraries to avoid scheduling conflicts.
Timeline
Shallow Subsidy Case Manager
Nation's Finest
05.2020 - Current
Office Assistant
Merry Maids
01.2019 - 04.2020
Residential Counselor
Victor Treatment Centers
04.2016 - 01.2019
Sales Associate
Massage Envy
07.2015 - 04.2016
Shift Leader
Rubio's Coastal Grill
03.2014 - 06.2015
Hostess/Cashier
Buca di Beppo
02.2010 - 06.2015
GED -
Charter Oak