Experienced with classroom instruction, student engagement, and curriculum implementation. Utilizes effective teaching strategies to maintain conducive learning environment. Strong understanding of classroom management and adaptability.
Overview
42
42
years of professional experience
Work History
Office Manager
Advanced Medical Imaging Inc.
10.2016 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Substitute Teacher
Folsom Cordova Unified School District
01.2008 - Current
Filled in for full time teachers in the event of an absence
Planned and led activities to develop students' physical, emotional and social growth
Followed lesson plans provided when given
Implemented lessons when plans were unavailable
Taught an average of 30 students per class
Provided instruction in mathematics, language arts, history, science, social studies and physical education
Instructional Aide
Folsom Cordova Unified School District
08.2006 - 05.2007
Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies
Engaged with children individually to meet their emotional and physical needs
Maintained daily records of children's individual activities, and behaviors
Planned and led activities to develop students' physical, emotional and social growth
Assisted in preparing reports and paperwork for parent-teacher conferences
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas
Graded tests and papers and recorded grades for teaching staff
Claims Customer Service Representative
State Farm Insurance Claims
10.1987 - 08.1993
Planned and led activities to develop students' physical, emotional and social growth
Assisted in preparing reports and paperwork for parent-teacher conferences
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas
Graded tests and papers and recorded grades for teaching staff
Claims Customer Service Representative
State Farm Insurance Claims
10.1987 - 10.1988
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Asked open-ended questions to assess customer needs
Developed reputation as an efficient service provider with high levels of accuracy
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Receptionist
Valley Oaks Insurance
06.1983 - 08.1985
Education
Bachelor of Arts - Communication Studies
California State University, Sacramento
Sacramento, CA
12-1995
Skills
Classroom organization
Parent-teacher communication
Curriculum design
Child development
Problem-solving skills
Lesson planning
Relationship building
Adaptability and flexibility
Safe, positive learning environment
California 30-Day Emergency Credential
Timeline
Office Manager
Advanced Medical Imaging Inc.
10.2016 - Current
Substitute Teacher
Folsom Cordova Unified School District
01.2008 - Current
Instructional Aide
Folsom Cordova Unified School District
08.2006 - 05.2007
Claims Customer Service Representative
State Farm Insurance Claims
10.1987 - 08.1993
Claims Customer Service Representative
State Farm Insurance Claims
10.1987 - 10.1988
Receptionist
Valley Oaks Insurance
06.1983 - 08.1985
Bachelor of Arts - Communication Studies
California State University, Sacramento
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