Celeste Hunter
Temple Terrace
Summary
Strategic leader in clinical decision support with a focus on operational efficiency. Spearheaded the Drug Information Content Training Program, enhancing team engagement and accountability. Expert in workflow optimization and regulatory compliance, ensuring seamless integration of editorial processes.
Overview
20
20
years of professional experience
Work History
Principal, Drug Information Content - Clinical Decision Support And Product Editorial
Elsevier Clinical Solutions
10.2020 - 05.2026
- Analyses editorial processes and makes recommendations for streamlining workflow in conjunction with content roadmaps to ensure on time execution; responsible for continual review and documentation as processes evolve.
- Served as subject matter expert on Product Editorial Tool functionality.
- Collaborated with the Senior Drug Information Content Manager in overseeing the end to end Workflow of the Drug Information Content Team, i.e. requesting information from companies, responding to their requests and adding tasks into workflow.
- Leads and oversees the Drug Information Content Training Program.
- Mentored Drug Information Content Team, fostering engagement, well-being, and improved ideation and implementation.
- Collaborated with SMEs to ensure compliance with any regulations and initiatives that could impact our business and customers from such groups as the FDA, NCPDP.
- Collaborated with key stakeholders to establish clear and realistic milestones, enhancing accountability and transparency for the content team.
- Act as point person for issues relating to content, including entering and responding to Jira tickets and following up until issues are resolved.
- Participated in discussions regarding content release with the Content team and Drug Information Content Squad.
- Maintained consistent communication with colleagues and stakeholders in other areas of Digital Content to facilitate content integration and consistency.
- Directed, mentored, and trained 16 pharmacists in Manila and 3 US-based contractors to ensure timely delivery of daily workflow and projects.
- Applies principles and practices of health care management in directing and supporting a health care delivery system.
- Analyzes multifunctional programs, functions, and organizations on a VISN-wide or equivalent scope to determine whether the management of systems currently in use efficiently accomplishes the objectives sought and whether they provide the controls necessary for sound management.
- Assessed organizational analysis processes and made recommendations for effective organizational changes.
- Performs studies that analyze essentiality of work, problems of clinical workload, work distribution, workflow, and work controls, organizational structure, and staffing requirements.
- Managed account reconciliations and maintained accurate records.
- Implemented improvements to streamline billing processes effectively.
- Resolved client disputes regarding charges through clear communication.
- Processed billing inquiries from clients efficiently and accurately.
- Coordinated with departments to verify billing information promptly.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Assisted customers with inquiries and resolved issues efficiently.
Senior Editor - Drug Product Data - Clinical Decision Support And Product Editorial
Elsevier Clinical Solutions
01.2019 - 10.2020
- Hired and trained USF pharmacy intern staff annually to ensure skilled support for editorial processes.
- Managed daily product/package approvals and replacements in editorial tools to maintain timely updates and accuracy.
- Review, analyze, and update drug product and drug related pricing information. Sustain quality, accuracy and consistency of pricing data.
- Ensured government assigned prices were updated promptly.
- Initiate and retain contacts with drug data suppliers.
- Created and managed daily work queue for product team to streamline workflow and enhance task prioritization.
Editorial Associate III - Drug Product Data - Clinical Decision Support And Product Editorial
Elsevier Clinical Solutions
11.2011 - 01.2019
- Pharmacy technician training background and extensive knowledge of drug products.
- Prepared drug information profiles for labelling, ensuring compliance with legal requirements and standardizing drug product details in internal database; addressed customer and labeler concerns regarding inclusion and preservation of information on additions, discontinuations, and changes.
- Collected and reported product data through Alchemy and Clinical Pharmacology Editorial systems, ensuring accuracy and reliability of information.
- Collaborated on special projects with Business and Information Technology Department, managing product development requests from initiation to completion, enhancing cross-departmental communication.
Editorial Project Assistant
Elsevier Clinical Solutions
11.2007 - 11.2011
- Coordinated on-site and off-site meetings with stakeholders to discuss project updates and strategies for Elsevier ToxED Editorial Board and Contributor Support.
- Maintained contact lists, communicated updates to board members and contributors, and processed payments. Assigned WPS access rights to users and updated ToxED free access.
- Managed image permissions and uploaded new images to system, including image metadata, while collaborating with Elsevier ToxED Managing Editor to identify and obtain new images.
- Conducted quality assurance testing of references in company products, ensuring proper parsing and PubMed linking, and trained employees on parsing while creating a comprehensive training document.
- Renewed editorial subscriptions to maintain access to essential resources. and order books/journals when needed. Maintain the subscription list and update with UN PW information.
- Maintain and update Editorial home/work info sheet as needed.
- Maintain files and spreadsheets with proper ordering processes, websites and passwords for all Editorial Subscriptions. Process renewals of subscriptions as outlined in the yearly budget. Process subscription orders as needed by editorial team. Properly process documentation and coding for AP and ensure proper management signing.
- Process expense reports, credit card statements in a timely manner. Keep files on freelance editors and make payments/update info as needed.
- Conduct Market Research for Marketing, Informed Decisions and Gold Standard products.
- Coordinate in office and out of office meetings with management as requested.
Accounts Payable Coordinator/Executive Assistant
Elsevier Clinical Solutions
06.2006 - 11.2007
- Works directly as the Executive Assistant for the SVP of Finance and Operations on AP as well as other assigned projects daily.
- Processes invoices in Accounts Payable system and works directly with Elsevier Accounts Payable department to ensure vendor payments.
- Validates invoice accuracy and assigns correct vendor code.
- Validates that goods were received and that proper prices have been invoiced in accordance with the purchase order.
- Communicated with suppliers and internal stakeholders to resolve invoice discrepancies.
- Validated vendor statements and inquiries, investigated discrepancies, and coordinated with vendors to ensure accurate invoicing.
- Managed weekly check runs, prepared vendor check requests for mailing, and oversaw wire transfers, electronic funds transfers, and petty cash management.
Skills
- Workflow Optimization
- Content Management
- Regulatory Compliance
- Medicaid Policy Knowledge
- SOP documentation
- Strategic performance
- Mentorship leadership
Community Service
Elsevier Community Development Committee Head, Serve community by coordinating fundraising and volunteer events while representing the spirit of community that the company brings to the Tampa Bay area and beyond., Volunteer, Meals on Wheels of Tampa Bay, Volunteer, Humane Society of Tampa Bay, Animal Rescue, Running Marathons, Kayaking, Cooking, Gardening
Values
- Customer-Centric Experience Mindset - Externally and Internally
- Accountability, Adaptability, Self-motivation drives responsibility in Career and Personal Life
- Valuing the Diversity in People which yields company success, openness to innovation and ensures adaptability in a constantly changing global health ecosystem
- Cross functional non-siloed approach to working among senior leaders and peers, creating the perfect balance between experiential and traditional learning for competency development
Timeline
Principal, Drug Information Content - Clinical Decision Support And Product Editorial
Elsevier Clinical Solutions
10.2020 - 05.2026
Senior Editor - Drug Product Data - Clinical Decision Support And Product Editorial
Elsevier Clinical Solutions
01.2019 - 10.2020
Editorial Associate III - Drug Product Data - Clinical Decision Support And Product Editorial
Elsevier Clinical Solutions
11.2011 - 01.2019
Editorial Project Assistant
Elsevier Clinical Solutions
11.2007 - 11.2011
Accounts Payable Coordinator/Executive Assistant
Elsevier Clinical Solutions
06.2006 - 11.2007