KRISTY KAY SHOWLEY, PT, DPT
Kewanna,IN
Summary
Healthcare professional with 20 years of progressive leadership experience overseeing operations, staff development, compliance initiatives, utilization management, clinical education, workflow optimization, and quality improvement within hospital and outpatient healthcare settings. Proven ability to lead multidisciplinary teams, improve operational efficiency, implement process improvements, manage regulatory compliance, and develop educational programs that enhance organizational performance. Recognized for strong analytical, leadership, communication, and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Founder & Clinical Content Developer
Pro-To-Call.com
- Developed an online educational platform designed to support healthcare professionals and students.
- Created clinical education materials, instructional content, and professional development resources.
- Manage website operations, content development, and educational strategy.
- Utilize digital platforms to improve clinician efficiency, training, and professional growth.
Physical Therapist | Clinical Educator
LOGANSPORT MEMORIAL HOSPITAL/PARKVIEW
Logansport, IN
01.2017 - Current
- Lead operational oversight and clinical service delivery while managing staff performance, scheduling, productivity, compliance, and quality initiatives.
- Supervise and mentor a team of rehabilitation professionals, including physical therapist assistants, supporting professional growth and performance improvement.
- Design and implement employee training programs, onboarding initiatives, and continuing education opportunities.
- Analyze productivity, patient outcomes, operational metrics, and financial performance to improve efficiency and resource allocation.
- Coordinate care across multiple payer systems including Medicare, Medicaid, commercial insurance, and workers' compensation programs.
- Monitor compliance with healthcare regulations, organizational policies, and quality standards.
- Collaborate with physicians, administrators, and interdisciplinary teams to improve patient outcomes and operational effectiveness.
- Utilize data-driven decision-making to improve workflow efficiency and service delivery.
- Key Achievements
- Improved operational efficiency through data analysis and resource optimization.
- Successfully mentored staff and clinical students while maintaining high standards of patient care and compliance.
- Developed and delivered educational programs that enhanced staff competency and performance.
Physical Therapist | Clinical Educator
NORTH CENTRAL INDIANA SPORTS MED CENTER
Logansport, IN
09.2016 - 10.2018
- Directed departmental care coordination, utilization management, discharge planning, and compliance initiatives.
- Managed daily operations across multiple clinic locations, ensuring efficient workflows and consistent service delivery.
- Led inventory management, scheduling processes, documentation oversight, and administrative operations.
- Assisted with staff evaluations, coaching, mentoring, and performance development activities.
- Implemented billing and coding improvements utilizing CPT and ICD standards, contributing to revenue optimization.
- Collaborated with leadership teams to improve operational performance and patient satisfaction.
- Key Achievements
- Increased operational efficiency across two clinic locations.
- Enhanced revenue capture through coding and documentation improvements.
Physical Therapist | Clinical Educator
PULASKI MEMORIAL HOSPITAL
Winamac, IN
05.2007 - 09.2016
- Managed operations across multiple rehabilitation service lines including outpatient, inpatient, swing-bed, and home health programs.
- Developed individualized care planning processes that improved patient outcomes and reduced hospital readmissions.
- Oversaw office administration, scheduling, inventory management, recordkeeping, and workflow coordination.
- Led implementation of electronic medical record systems that significantly reduced administrative burden and improved documentation efficiency.
- Developed and delivered staff training programs, onboarding initiatives, and process improvement projects.
- Maintained compliance with healthcare regulations and accreditation standards.
- Key Achievements
- Led successful EMR transition and staff adoption.
- Consistently recognized for outstanding patient satisfaction and customer service.
- Improved operational efficiency through process redesign and workflow improvements.
Operations Coordinator | Physical Therapist
LAFREE ORTHOPEDIC & SPORTS PHYSICAL THERAPY
Plymouth, IN
05.2006 - 05.2007
- Managed scheduling, billing coordination, documentation processes, inventory management, and daily office operations.
- Developed policy and procedure manuals used for staff onboarding and training.
- Supervised support staff and ensured operational effectiveness.
- Assisted leadership in maintaining regulatory compliance and quality standards.
- Key Achievements
- Created comprehensive operational procedures that standardized training and improved consistency across services.
- Successfully balanced operational management responsibilities while maintaining productivity goals.
Education
Doctor of Physical Therapy -
University of Indianapolis
Indianapolis, IN05.2006
Bachelor of Science - Human Biology, Psychology
University of Indianapolis
Indianapolis, IN05.2003
Skills
- Healthcare Operations Management
- Utilization Review & Care Coordination
- Regulatory Compliance
- Clinical Documentation Improvement
- Quality Improvement Initiatives
- Staff Leadership & Development
- Employee Training & Education
- Performance Management
- Process Improvement
- Workflow Optimization
- Data Analysis & Reporting
- Revenue Cycle Support
- Medicare & Medicaid Compliance
- Workers' Compensation Programs
ADDITIONAL QUALIFICATIONS
- Twenty years of healthcare leadership experience
- Extensive knowledge of Medicare, Medicaid, workers' compensation, and commercial insurance systems
- Strong background in utilization management and care coordination
- Experience leading operational change initiatives and workflow redesign
- Skilled in healthcare technology systems and EMR platforms
- Proven ability to lead teams, improve performance, and drive organizational results
Timeline
Physical Therapist | Clinical Educator
LOGANSPORT MEMORIAL HOSPITAL/PARKVIEW
01.2017 - Current
Physical Therapist | Clinical Educator
NORTH CENTRAL INDIANA SPORTS MED CENTER
09.2016 - 10.2018
Physical Therapist | Clinical Educator
PULASKI MEMORIAL HOSPITAL
05.2007 - 09.2016
Operations Coordinator | Physical Therapist
LAFREE ORTHOPEDIC & SPORTS PHYSICAL THERAPY
05.2006 - 05.2007
Founder & Clinical Content Developer
Pro-To-Call.com
Doctor of Physical Therapy -
University of Indianapolis
Bachelor of Science - Human Biology, Psychology
University of Indianapolis