Karalynn Marshall
Kremmling,CO
Summary
Results-driven Operations Supervisor with a proven track record in optimizing resource allocation, enhancing workflow efficiency, and ensuring compliance. Adept at employee development and fostering strong customer relations.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Fedex
12.2020 - Current
- Supervised daily operations to ensure efficient package handling and timely deliveries.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
- Coordinated with cross-functional teams to optimize resource allocation and inventory management.
- Monitored performance metrics to identify areas for operational enhancement and staff development.
- Conducted regular audits to ensure compliance with company standards and regulatory requirements.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
Revenue Cycle Specialist
Middle Park Health
06.2014 - 11.2020
- Analyzed revenue cycle processes to identify inefficiencies and implement corrective actions.
- Managed patient accounts, ensuring accurate billing and timely follow-up on outstanding claims.
- Collaborated with healthcare providers to resolve discrepancies in billing and coding practices.
- Trained junior staff on revenue cycle protocols and best practices for improved operational efficiency.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Reached out to insurance companies to verify coverage.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Contacted responsible parties for past due debts.
- Identified and resolved payment issues between patients and providers.
- Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
Education
Red Rocks Community College
Denver, COSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Employee development
- Customer relations
- Warehouse operations
- Management
- Quality assurance
- Customer relationship management
- Scheduling coordination
Timeline
Operations Supervisor
Fedex
12.2020 - Current
Revenue Cycle Specialist
Middle Park Health
06.2014 - 11.2020
Red Rocks Community College