Summary
Overview
Work History
Education
Skills
References
Timeline
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KARALYNNE FISCHHABER

Fowlerville,USA

Summary

Certified Pharmacy Technician with extensive experience in retail pharmacy and customer service, specializing in insurance coordination, prescription issue resolution, and patient communication. Demonstrated success in high-volume call handling, formulary clarification, and data entry in compliance with HIPAA and FDA guidelines. Known for professionalism, attention to detail, and dedication to patient and provider support.

Overview

14
14
years of professional experience

Work History

Certified Pharmacy Technician

Walmart Pharmacy
Fowlerville, USA
12.2022 - Current
  • Answer high volumes of inbound calls from patients, physicians, and insurance companies regarding prescription and coverage issues.
  • Collaborate with providers to ensure prior authorization and formulary compliance.
  • Resolve billing issues and claims rejections with insurance carriers including Medicaid.
  • Document patient interactions and updates in pharmacy software systems accurately and efficiently.
  • Maintain strict adherence to HIPAA regulations and internal standard operating procedures.
  • Support immunization programs and EHR updates related to vaccine tracking.

Small Business Owner

Rise & Grind
Pinckney, USA
06.2011 - 12.2023
  • Delivered excellent customer service in a fast-paced retail environment, fostering strong community relationships.
  • Oversaw operations, compliance, and team management, ensuring smooth day-to-day business functions.
  • Developed professional communication and customer resolution skills transferable to pharmacy tech support.

Pharmacy Technician

Lakes Discount Pharmacy
Commerce, USA
01.2013 - 04.2019
  • Handled prescription refill requests and communicated with prescribers for clarification or follow-up.
  • Processed insurance claims and addressed coverage rejections.
  • Assisted customers at point of service and maintained detailed patient medication profiles.
  • Operated under pharmacist supervision to support all pharmacy operations.

Education

Bachelor of Science (B.S.) - Biology

Eastern Michigan University
Ypsilanti, MI

Certified Pharmacy Technician (CPhT) - National Certification

State of Michigan Pharmacy Technician License -

Skills

  • Pharmacy Benefit Inquiry Support
  • Insurance & Prior Authorization Expertise
  • Call Center & Front-line Customer Service
  • Electronic Documentation & Data Entry
  • Prescription Issue Resolution
  • HIPAA, FDA, and SOP Compliance
  • Provider and Patient Communication
  • Problem Solving & Time Management

References

References available upon request.

Timeline

Certified Pharmacy Technician

Walmart Pharmacy
12.2022 - Current

Pharmacy Technician

Lakes Discount Pharmacy
01.2013 - 04.2019

Small Business Owner

Rise & Grind
06.2011 - 12.2023

Bachelor of Science (B.S.) - Biology

Eastern Michigan University

Certified Pharmacy Technician (CPhT) - National Certification

State of Michigan Pharmacy Technician License -

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