Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Kara M. Kiser

Nixa,MO
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Kara M. Kiser

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
years of professional experience

Work History

Verizon Wireless

Assistant Manager
05.2021 - Current

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Having a direct impact on surpassing sales goals by training, motivating, mentoring, and providing feedback to my team.
  • Discovering the individual goals of each team member to formulate and execute development plans to ensure success and growth within the organization.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developing business strangles to expand our customer pool, increase store traffic and optimize profitability.
  • Establishing a system and schedule for ordering merchandising and supplies.
  • Complete store administrative tasks and ensure compliance with policies and procedures.
  • Maintaining outside store conditions and visual merchandising standards.
  • Maintain strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features.
  • Updating daily spreadsheets to track store numbers month to date.
  • Manage Business weekly metric spreadsheet for weekly calls.
  • Knowledge in Microsoft Office.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Ensuring high levels of customer service and support that inspires repeat visits and expanded customer base through referrals.
  • Taking ownership of customer escalations and working to find the best solution for each and every customer.


Verizon Wireless

Sales Rep
08.2015 - 05.2021

Job overview

  • Floor manage.
  • Check-in customers, team sale with reps, also make sure reps are doing good and help them if they need it.
  • Update daily goal boards for the day, catch up on any changes with promotions and send out updates to the team.
  • Promotion change-out and build displays.
  • Inventory check last Sunday of every month.
  • Key Holder – Open and close the store.
  • Scheme for enhancements, new promos and development program.
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.

Kompass Kapital Management, LLC

Office Manager, Personal Assistant and Assistant Property Manager
06.2006 - 09.2015

Job overview

  • Experienced in QuickBooks, Peachtree, and Microsoft Office.
  • Quickly learn and master new technology.
  • Pay company bills and owners personal bills.
  • Manage owner’s personal homes.
  • Schedule appointments when appliances need to be fixed and if anything is set up on quarterly and annual check-ups.
  • Manage a weekly spread sheet for owners on what is going on that week at their homes.
  • Draw up new Leases and Amendments.
  • Manage bank accounts.
  • Reconcile monthly and transfer money to and from accounts.
  • Manage office buildings with tenants.
  • Collect rent and record into system.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Processed security deposit refunds.
  • Maintain accurate knowledge of each property.
  • Interact professionally with staff and maintain the highest level of confidentiality.
  • Manage department managers calendars, planning meetings, making travel arrangements, composing documents and keeping office and kitchen organized and stocked on supplies.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.


Education

Strayer University

Associates from Marketing
12.2024

Johnson County Community College

Associates from Graphic Design
2009

University of Kansas

from Graphic Design
2006

Bishop Miege High School

2004

Skills

  • Financial Management
  • Staff Supervision
  • Staff training and Development
  • Performance Tracking, Evaluations and Coaching
  • Reviewing Performance
  • Team Motivation
  • Time and Staff Management
  • Customer and Business Relationship Management
  • Customer Service and Satisfaction
  • Microsoft Office Expertise
  • Scheduling and Coordinating
  • Store Operations
  • Business Administration
  • Executive Calendars
  • Sales and Marketing
  • Product and Service Knowledge
Availability
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Timeline

Assistant Manager

Verizon Wireless
05.2021 - Current

Sales Rep

Verizon Wireless
08.2015 - 05.2021

Office Manager, Personal Assistant and Assistant Property Manager

Kompass Kapital Management, LLC
06.2006 - 09.2015

Strayer University

Associates from Marketing

Johnson County Community College

Associates from Graphic Design

University of Kansas

from Graphic Design

Bishop Miege High School

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Kara M. Kiser