Karam Louis
Troy,MI
Summary
Chemical Engineering student focused on materials and seeking internship or research opportunities. Proficient in MATLAB, Python, and Excel with strong data analysis and troubleshooting skills developed through rigorous full-time coursework and technical projects. Known for reliability and punctuality, with strengths in teamwork, clear documentation, and organized experimental/technical reporting.
Overview
7
7
years of professional experience
Work History
Office Manager
Bloomfield Family Footcare
Bloomfield Hills, MI
03.2024 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved patient satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and implemented organizational policies and procedures.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on business decisions.
- Completed bi-weekly payroll for 5 employees.
Clinical Service Desk Analyst
HTC Global Services
Troy, MI
10.2022 - 02.2024
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Received 30-40 calls over 8 hours with 90% first level resolution rate.
- Used ticketing systems such as Service Now, Service Focus and Remedy.
- Worked with team members to solve issues at first level as well as communicated new procedures and processes.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Installed and configured operating systems and applications.
- Assisted with Active Directory edits, groups and functions.
- Performed password resets for AD accounts and other applications.
- Utilized EPIC to assist patients with MyChart.
- Utilized EPIC to assist employees with account issues, template linking, mirroring and Care Link resets.
- Provided excellent customer service experience over phone.
Front Desk Professional
Ahad MD PC
Troy, MI
05.2022 - 10.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patients.
- Developed and maintained positive relationships with patients for satisfaction.
- Prepared reports on guest satisfaction levels and other metrics.
- Scheduled patients to see their primary care provider.
- Assisted patients with refilling medication, provided medication instructions and provided results regarding testing.
- Worked in a team environment and communicated with medical assistants and doctor to get the best care for the patient.
- Worked with systems including EPIC, Citrix Workspace, and insurance verification systems.
- Worked on windows 10 and performed routine IT maintenance addressing any issues with doctor's devices.
Customer Service Representative/Pharmacy Technician
Rite Aid
Troy, MI
07.2021 - 09.2022
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted in checking out customers at the cashier and provided excellent customer service.
- Assisted customers find items, restocked shelves, changed the layout of shelves, performed resets, and worked as a team to keep the store running smoothly.
- In the back as a pharmacy tech, I filled prescriptions, did patient call back, typed out prescriptions in the system, and kept everything organized and neat.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Area Manager
McDonald's
Troy, MI
07.2019 - 07.2021
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures and customer service.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor of Science - Chemical Engineering
Wayne State University
Detroit, MI05-2028
Associate of Arts - General Sciences
Oakland Community College
Bloomfield Hills, MI08.2024
High School Diploma -
Athens High School
Troy, MI05.2022
Skills
- Information gathering
- Statistic analysis
- Data Modeling
- Guest communication
- Application support
- Computer hardware knowledge
- Customer Service
- EHR Software
- Telephone Etiquette
- Scheduling Tests and Procedures
- Records Maintenance
- Bookkeeping
- Troubleshooting
- Qualitative analysis
- Technical documentation
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Office Manager
Bloomfield Family Footcare
03.2024 - Current
Clinical Service Desk Analyst
HTC Global Services
10.2022 - 02.2024
Front Desk Professional
Ahad MD PC
05.2022 - 10.2022
Customer Service Representative/Pharmacy Technician
Rite Aid
07.2021 - 09.2022
Area Manager
McDonald's
07.2019 - 07.2021
Associate of Arts - General Sciences
Oakland Community College
High School Diploma -
Athens High School
Bachelor of Science - Chemical Engineering
Wayne State University