Karam Masoud
Jersey City
Summary
My name is Karam Masoud, I am currently working Uber, I have great communication skills and problem solving as well as fast learning and adaptability. I’m always on time and on task and I like to build relationships
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dominos's Pizza
Jersey City
11.2019 - 01.2024
- Assisted with staff training on customer service and food safety protocols.
- Managed inventory levels and coordinated stock replenishment for efficient operations.
- Oversaw daily cash handling and ensured accurate reporting of transactions.
- Scheduled employee shifts to optimize coverage during peak hours and events.
- Implemented quality control measures to maintain product standards and consistency.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Some College (No Degree) - Radiology Tech
Hudson County Community College
Jersey City, NJSkills
- Problem solving
- Communication
- Leadership
- Time management
- Teamwork
- Customer service
- Adaptive listening
- Adaptability
- Attention to detail
Languages
English
Professional
Arabic
Limited
Timeline
Assistant Manager
Dominos's Pizza
11.2019 - 01.2024
Some College (No Degree) - Radiology Tech
Hudson County Community College