Karam Mohsen
Gainesville,GA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Body Shop Parts Manager
Karam Auto Body Shop
01.2018 - Current
- Supervised and trained staff on product knowledge and customer service.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Responsible for ordering parts for customers, repair shops, and service departments for use in body repair equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Trained team members in successful strategies to meet operational and sales targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Processed cash, credit and touchless transactions to fulfill customer orders.
Car Salesman
Dekalb Import Specialist
02.2016 - 12.2017
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Increased business sales by 20% in a single year
Cook
Panda Express Restaurant
12.2014 - 12.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Grocery Bagger
Kroger
01.2014 - 11.2014
- Pleasantly greeted customers and provided prompt and courteous service.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
Bachelor of Science - Computer And Information Sciences
Kennesaw State University
Kennesaw, GA06.2025
Associate of Applied Science - Computer Programming
Gwinnett Technical College
Lawrenceville, GA04.2020
Skills
- Customer Relations
- Vendor Relations
- Client Retention
- Quality Standards
- Inventory Accuracy
- Customer Service
- Reviewing Deliveries
- Customer Inquiries
- Effective Working Relationships
Languages
Arabic
Native or Bilingual
Timeline
Body Shop Parts Manager
Karam Auto Body Shop
01.2018 - Current
Car Salesman
Dekalb Import Specialist
02.2016 - 12.2017
Cook
Panda Express Restaurant
12.2014 - 12.2015
Grocery Bagger
Kroger
01.2014 - 11.2014
Bachelor of Science - Computer And Information Sciences
Kennesaw State University
Associate of Applied Science - Computer Programming
Gwinnett Technical College
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