Karan Mcbride
Chicago,Illinois
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Evolent Health LLC. Excelled in enhancing customer relations and streamlining operations, achieving significant improvements in team performance. Skilled in Microsoft Office Suite and active listening, adept at driving satisfaction and efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Annuity Health LLC
08.2023 - Current
- Provide exceptional patient service in the name of the client
- Setup patient payment via check,electronic transfer or credit card
- Meet or exceeds established goals
Call Center Supervisor
Evolent Health LLC
01.2021 - 01.2023
- Lead a team of customer service agents
- Scheduling,training,and evaluating agents
- Track performance and reporting on metrics,and opportunities for improvement
- Anticipating escalation and taking over calls whenever needed
Call Center Team Leader
Evolent Health LLC
02.2018 - 12.2020
- Monitor calls,coached,and developed agents on quality assurance
- Identifying inefficiencies and outlining for improvement
- Support the call center by answering question via chat
Customer Service Representative
Evolent Health LLC
11.2016 - 01.2018
- Answer and manage inbound and outbound calls
- Ask appropriate questions and listen actively to identify patients needs
- Reply and hand inquires via telephone and online messages
Education
High School Diploma -
Manley High School
Chicago, IL06-1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Team development
- Microsoft Office Suite
Timeline
Customer Service Representative
Annuity Health LLC
08.2023 - Current
Call Center Supervisor
Evolent Health LLC
01.2021 - 01.2023
Call Center Team Leader
Evolent Health LLC
02.2018 - 12.2020
Customer Service Representative
Evolent Health LLC
11.2016 - 01.2018
High School Diploma -
Manley High School
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