Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karan Uppal

Yuba City,United States

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

4
4
years of professional experience

Work History

Dispatcher

Platinum Express Inc
Yuba City, CA
10.2024 - 02.2025
  • Resolved customer complaints related to service issues or delays.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Assigned drivers to appropriate routes based on customer needs.
  • Maintained communication with drivers regarding routes, load information and delivery updates.
  • Resolved any issues or problems that arose during transport operations.
  • Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.

Dispatcher

Legend Transportation
Yuba City, CA
10.2022 - 07.2024
  • Monitored driver performance, safety compliance and customer service standards.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Managed the daily operations of a fleet of drivers and vehicles.
  • Tracked driver behavior, timekeeping and attendance.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Developed strategies for improving efficiency within the dispatch department.

Carpet and Upholstery Steam Cleaner

Five Star Carpet Cleaning
Yuba City, CA
04.2021 - 10.2022
  • Provided customers with advice regarding proper care for their carpets and upholstery.
  • Provided excellent customer service by responding promptly to inquiries and requests.
  • Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
  • Explained cleaning process to residential customers upon arrival at home and answered questions.
  • Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes

Education

High School Diploma -

Yuba City High School
Yuba City, CA
06-2022

Skills

  • Route Navigation
  • Data Entry
  • Updating logs
  • Improvement planning
  • Dispatch Coordination
  • Critical thinker

Languages

English
Full Professional
Punjabi
Professional

Timeline

Dispatcher

Platinum Express Inc
10.2024 - 02.2025

Dispatcher

Legend Transportation
10.2022 - 07.2024

Carpet and Upholstery Steam Cleaner

Five Star Carpet Cleaning
04.2021 - 10.2022

High School Diploma -

Yuba City High School

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Karan Uppal