Kardell Jackson
Washington,DC
Summary
Proven Customer Service Representative at Moor Steps LLC, adept in problem-solving and critical thinking, effectively managed high-stress situations, enhancing customer loyalty and repeat business. Demonstrated proficiency in active listening and conflict resolution, achieving satisfactory outcomes for customers and the company. Skilled in both interpersonal communication and analytical skills, ensuring high-quality service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Moor Steps LLC
04.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General Education
Fort Meade High School
MD06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Moor Steps LLC
04.2023 - 10.2024
High School Diploma - General Education
Fort Meade High School
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