Kareem Alexander Jr.
Belleville,MI
Summary
Hardworking and driven to work quickly and effectively on projects in all types of environments. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Janitorial Manager
Her Place Beauty Salon
Livonia, MI
11.2017 - Current
- Maintained required records of work hours, budgets and payrolls.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Worked flexible hours; night, weekend, and holiday shifts.
Customer Service Representative
High Velocity Sports Center
Canton, MI
03.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Certification - Real Estate
Michigan Institute of Real Estate
Livonia, MI09.2021
High School Diploma -
Belleville High School
Belleville, MI06.2020
Skills
- Decision Making
- Stock Planning
- Linens Management
- Conflict Resolution
- Problem Solving
- Clear Communication
Timeline
Customer Service Representative
High Velocity Sports Center
03.2018 - 03.2020
Janitorial Manager
Her Place Beauty Salon
11.2017 - Current
Certification - Real Estate
Michigan Institute of Real Estate
High School Diploma -
Belleville High School