Kareem Carr

Conduct performance evaluations on all staff members

Look for ways to improve business operations by working with employees to identify areas with improvement opportunities.

Assists with sick/injured customers or associates ensuring all documentation, reporting witness's statement have been completed in a timely manner.

Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, customers interactions.

• Maintain confidentiality when dealing

with sensitive customers or associates issues.

Update training procedures for all newly hires.

Manage staff schedule for all shifts and events.

Report all incidents, accidents ano medical emergencies to law enforcement.

Patrolled facility and served as general security presence and visible deterrent to crime and rule infraction.

• Monitored premises and recorded activity in daily officer reports.
• Reported safety hazards for remediation response.
• Maintained accurate logs of all security related activities.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
• Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Searched bags manually to identify prohibited items and contraband.
• Verified photo IDs and tickets to allow guests passage.
• Responded to alarms and conducted investigations as required.
• Monitored CCTV systems to ensure safety and security of premises.
• Completed incident reports to record security or loss prevention incidents.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
• Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.

• Resolved customer inquiries and complaints requiring management-level escalation.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Resolved customer complaints quickly and efficiently while maintaining positive relationships with customers.
• Delegated work to staff, setting priorities and goals.
• Researched new trends in housewares design and technology in order to keep up-to-date on industry developments.
• Assisted customers with product selection, providing expert advice on features and benefits.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Developed and implemented strategies to increase sales of housewares products.
• Managed daily operations of the housewares department, including ordering, pricing and merchandising.

• Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
• Restocked shelves according to plan-o-grams set up by management team.
• Received and stocked merchandise in a timely manner.
• Printed accurate labels and applied to boxes, crates and containers prior to shipment.
• Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
• Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
• Operated forklift and pallet jack to transport heavy loads.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Gathered assigned merchandise and transported to store floor locations using hand trucks.