Kareem Nesbitt
Dallas,Tx
Summary
Detail-oriented IT professional with extensive experience in technical support, hardware/software setup, and network maintenance. Proven ability to troubleshoot complex issues and provide exceptional customer service. Demonstrated proficiency in managing domain networks and user accounts in Microsoft365. Committed to maintaining high standards of information security and eager to contribute to a cybersecurity-focused team.
Overview
7
7
years of professional experience
Work History
Security Officer
Iidon Security Associates
Dallas, TX
02.2024 - Current
- Conducted thorough data entry and compiled detailed reports to support security operations.
- Maintained updated knowledge of industry trends and best practices in data handling.
- Responded promptly to inquiries, ensuring compliance with deadlines.
Security Technician
Preffered Technology
Grand Prairie, TX
04.2024 - 11.2024
- Collaborated with vendors to enhance security protocols and system performance.
- Installed and configured security systems, troubleshooting and replacing faulty components as required.
- Conducted regular maintenance checks to ensure optimal functionality of security systems.
IT Technician
Axion Pc Tech
Ga, (Travel)
11.2021 - 01.2024
- Diagnosed and resolved network connectivity issues, software installation, and configuration challenges.
- Developed comprehensive documentation for IT troubleshooting processes.
- Managed data entry and accuracy, supporting various departmental functions.
Customer Service Representative
Matson Logistics
Pooler, GA
02.2018 - 11.2021
- Enhanced customer satisfaction by providing technical support and resolving inquiries effectively.
- Facilitated product selection and order processing, ensuring seamless customer interactions.
Education
Bachelor of Science - Information Technology
Full Sail University
Winter Park, FL06-2026
Skills
- Technical Support & Troubleshooting
- Cybersecurity Principles
- Network Administration
- Data Entry & Management
- Customer Service Excellence
- Information Technology Solutions
- Windows & Operating Systems
- OSHA 10-hour Certification
Timeline
Security Technician
Preffered Technology
04.2024 - 11.2024
Security Officer
Iidon Security Associates
02.2024 - Current
IT Technician
Axion Pc Tech
11.2021 - 01.2024
Customer Service Representative
Matson Logistics
02.2018 - 11.2021
Bachelor of Science - Information Technology
Full Sail University
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