Chardonay Douglas
Aubrey,TX
Summary
Versatile and dependable professional with over 5 years of experience across customer service, call center support, technical troubleshooting, security, and warehouse operations. Proven ability to adapt quickly, lead teams, resolve complex issues, and deliver exceptional service in fast-paced environments. Skilled in remote communication, documentation, multitasking, and training staff for operational success. Recognized for strong work ethic, attention to detail, and commitment to customer satisfaction. Seeking a dynamic position where I can leverage my diverse background and continue growing professionally.
Overview
14
14
years of professional experience
Work History
Security Officer
United Security Services
Aubrey, TX
08.2024 - Current
- Monitored premises to prevent theft, violence, and infractions of rules.
- Conducted regular patrols of interior and exterior areas to maintain safety and security.
- Responded promptly to alarms and incidents, reporting issues to management or emergency services.
- Checked credentials and authorized entry of employees, visitors, and vendors.
- Logged all incidents and daily activity in detailed shift reports.
- Enforced company policies and procedures regarding safety and security.
- Operated security systems including CCTV, badge access, and alarm panels.
- Provided excellent customer service while maintaining firm security protocols.
- Detained suspicious individuals and coordinated with law enforcement when necessary.
- Conducted safety inspections and reported hazards or maintenance needs.
- Supported evacuation procedures and emergency response during fire drills or incidents.
- Worked collaboratively with team members and supervisors to ensure a safe environment.
- Monitored loading docks, deliveries, and perimeter fences for unauthorized access.
- Investigated disturbances and prepared detailed incident reports.
- Ensured security for events, employee shifts, and after-hours operations.
Call Center Representative
Reign Acquisition Co
Riverside, CA
02.2019 - 08.2024
- Respond to customer inquiries, providing accurate information and resolving issues in a timely manner.
- Exceeded performance metrics, including call time, customer satisfaction, and quality.
- Handle outbound calls to follow up on customer inquiries and account statuses.
- Kept comprehensive logs of customer communications for subsequent access.
- Demonstrate excellent communication and empathy skills in all customer interactions.
Quality Lead Technician
Fresh Realm
02.2015 - 04.2019
- Supervised a team of technicians to ensure adherence to quality standards and operational efficiency.
- Led troubleshooting and maintenance efforts, resolving complex mechanical and equipment issues.
- Scheduled and oversaw preventative maintenance tasks to extend equipment lifespan.
- Trained new employees on quality control procedures, safety protocols, and documentation standards.
- Maintained detailed service and installation records, ensuring compliance with internal and external audits.
- Managed inventory of hardware and software components and coordinated with vendors for timely replacements.
- Collaborated with cross-functional departments to improve workflow and production accuracy.
Security Officer
Securitas Security Services
Ontario, CA
07.2013 - 02.2015
- Ensured a safe and secure environment for both employees and visitors.
- Maintained daily logs of activity and monitored entry-exit points.
- Handled emergency situations, identified suspicious behavior, and maintained safety protocols.
Warehouse Worker
Kohls Distribution Center
San Bernardino, CA
08.2011 - 06.2013
- Managed warehouse operations, including inventory and order fulfillment.
- Operated a manual pallet jack to move products and ensured accurate shipments.
- Assisted in sorting and organizing merchandise for delivery.
Education
Youthbuild Charter School
San Bernardino, CA07.2011
Skills
- Remote Communication Tools (Zoom, Slack, Teams)
- Customer Support & Call Handling
- Time Management & Multitasking
- Documentation & Data Entry
- Problem-Solving & Conflict Resolution
- CRM Tools (Salesforce, HubSpot, etc)
- Microsoft Office (Word, Excel, PowerPoint)
- Technical Support & Troubleshooting
- Quality Control & Compliance
- Problem Solving Under Pressure
- Active Listening
- Dependability & Punctuality
- Attention to Detail
- Team Leadership & Training
- Adaptability in Fast-Paced Environments
- Customer Empathy
- Professional Phone & Email Etiquet
Timeline
Security Officer
United Security Services
08.2024 - Current
Call Center Representative
Reign Acquisition Co
02.2019 - 08.2024
Quality Lead Technician
Fresh Realm
02.2015 - 04.2019
Security Officer
Securitas Security Services
07.2013 - 02.2015
Warehouse Worker
Kohls Distribution Center
08.2011 - 06.2013
Youthbuild Charter School