Kareemah Birchfield
Kennesaw,GA
Summary
Customer service representative skilled in resolving complaints and fostering positive relationships. Proven track record of ensuring efficient service delivery while anticipating customer needs. Regularly surpasses expectations by creating impactful and memorable customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Forever XXI
Cobb, Georgia
07.2024 - 03.2025
- Resolved customer complaints and issues with empathy and professionalism.
- Assisted customers with product inquiries and provided personalized recommendations.
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Messenger
Brinks Armored
Norcross, Georgia
12.2023 - 07.2024
- Delivered secure packages to clients following established protocols.
- Maintained accurate logs of deliveries and pickups throughout shifts.
- Conducted vehicle inspections to ensure safety and compliance standards.
- Handled confidential documents in a responsible manner.
- Provided customer service to clients, including delivery of mail, packages, and documents.
- Collected signatures, accepted payments, and picked up new deliveries.
Deputy Sheriff Recruit
Cobb County Sheriff's Office
Marietta, Georgia
11.2020 - 02.2023
- Patrolled assigned areas to maintain public safety and order.
- Responded to emergency calls and provided immediate assistance.
- Prepared detailed reports on incidents and activities for documentation.
- Trained new officers on proper patrol procedures and techniques.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
Education
Graduate Certificate - Dental Assistant
Missouri College
MO12-2015
High School Diploma -
Gateway Institute Of Technology
St Louis, MO05-1999
Skills
- Customer relationship management
- Point-of-sale processing
- Product knowledge
- Transaction accuracy
- Complaint resolution
- Customer support services
- Attention to detail
- Time management
- Inbound and outbound calling
- Filing
- Self motivation
- Teamwork
Timeline
Customer Service Representative
Forever XXI
07.2024 - 03.2025
Messenger
Brinks Armored
12.2023 - 07.2024
Deputy Sheriff Recruit
Cobb County Sheriff's Office
11.2020 - 02.2023
Graduate Certificate - Dental Assistant
Missouri College
High School Diploma -
Gateway Institute Of Technology