Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Kareem Nesbitt

Kareem Nesbitt

Dallas,Tx

Summary

Successfully works as part of team to reach personal and business goals. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Trained in connecting with customers to build positive relationships and strengthen loyalty. Excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. User-minded Web Developer prioritizes usability and adaptability during projects. Designs sites and apps to attract users with aesthetically pleasing interfaces and exceptional UX elements. Comfortable working within large-scale collaborations or on individually-developed assets. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

6
6
years of professional experience

Work History

Delivery Driver

AB Movers llc
Savannah, GA
06.2020 - 11.2022
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.

Customer Service Representative

Matson Logistics
Pooler, GA
02.2018 - 06.2020
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customers and truckers complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Collaborated cross-functionally to communicate issues and coordinate responses.
  • Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.

Call Center Agent

OnBrand24
Savannah, GA
11.2016 - 02.2018
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Managed high-volume of inbound and outbound customer calls.

Education

Some College (No Degree) - Cyber Security

Training
Savannah, GA

Skills

  • Microsoft Excel
  • Inbound and outbound calls
  • Follow-up calls
  • Team collaboration
  • Quality assurance controls
  • Field Inspections
  • Policy Development
  • Process Implementation
  • Database Management
  • Violations and Infractions
  • Risk Assessment
  • Compliance Reporting
  • Risk Identification
  • Policy Enforcement
  • Due Diligence
  • Compliance Protocols
  • Corrective Actions
  • Regulatory Understanding

Timeline

Delivery Driver

AB Movers llc
06.2020 - 11.2022

Customer Service Representative

Matson Logistics
02.2018 - 06.2020

Call Center Agent

OnBrand24
11.2016 - 02.2018

Some College (No Degree) - Cyber Security

Training
Kareem Nesbitt