Kareemot Lawal
Plainfield,IN
Summary
CUSTOMER SUCCESS & BUSINESS DEVELOPMENT MANAGER Leader of business development, operations, and customer success for multiple clients internationally, contributing to large scale strategic initiatives for over 10 years. Skilled in ensuring efficiency, quality, cost effectiveness of solutions, and sales training. Experience managing complex business and operations that require analytical skills, organizational strategy, business execution, and understanding of international business laws and guidelines.
Overview
15
15
years of professional experience
Work History
Senior Business Operations Leader
Charles Schwab & Co
Indianapolis
03.2019 - Current
- Manage, monitor, and govern all account management to ensure value realization, including but not limited to: financial performance, relationship management, delivery to contracted scope and operations.
Customer Success Manager
AT&T Mobility
Chicago
02.2013 - 12.2016
- Build and maintain client and major celebrity relationships in multiple locations by consulting with them on their business models as well as their brand, delivering enterprise solutions to drive sales that resulted in a 60% revenue increase.
Financial Sales Business Manager
PNC BANK, NA
Chicago
10.2009 - 02.2013
- Exceeded monthly sales metrics/customer satisfaction ratings by building a loyal customer base and converting new and prospective customers through a relationship-based approach to sales in the first year.
Education
Business Management: Marketing Concentrations -
University of Phoenix
Skills
- Business Development
- Project/Product Management
- Customer Success Management
- Sales Management and Consulting
- Internal/External Training
- Strategic Solutions
Websites
Awards
- AT&T Summit winner 2014
- 6-sigma certificate and service excellence award 2011 and 2012 at PNC Bank
Timeline
Senior Business Operations Leader
Charles Schwab & Co
03.2019 - Current
Customer Success Manager
AT&T Mobility
02.2013 - 12.2016
Financial Sales Business Manager
PNC BANK, NA
10.2009 - 02.2013
Business Management: Marketing Concentrations -
University of Phoenix