KAREENA JONES
Murfreesboro,TN
Overview
10
10
years of professional experience
Work History
Family Caretaker
Self-employeed
06.2023 - Current
- Supported family member with personal care needs, maintaining their dignity and privacy throughout the process.
- Coordinated medical appointments and transportation, ensuring timely access to healthcare services for all individual.
- Maintained a safe and healthy environment by performing regular cleaning, laundry, and meal preparation tasks.
- Assisted in the management of medications by creating and maintaining a medication schedule for individual.
OS&D Analyst
Cardinal Health
08.2021 - 06.2023
- Work closely with carriers to resolve shipment issues, damaged materials, and shortage and overage claims.
- Liaison between customers and internal departments to resolve issues.
- Transmit and create reports at customer request.
- Educate customers about billing and support policies and procedures.
- Use critical thinking to research claims involving cardinal health carriers, break down problems, and evaluate solutions.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
Central Patient Access Support Team Lead
NaviHealth
02.2019 - 08.2021
- Oversaw work on daily basis in conjunction with supervisors while resolving day-to-day problems using defined processes.
- Created employee assignment schedules to ensure proper business coverage as outlined by client contracts and company policies.
- Set priorities for the team to ensure task completion and coordinated work activities with other leaders.
- Handled escalations to ensure proper communication of the resolution within required timeframe to alleviate patient impact and ensure all compliance goals were met.
Central Patient Access Support
Navihealth
02.2018 - 02.2019
- Consistently complied with applicable laws and regulations and ensures facility adheres to Medicare regulations.
- Analyzed incoming forms and supporting documentation thoroughly for any missing information or new information to be added to the database.
- Assisted in a smooth coordination of member care between health providers and the Health plan.
- Provided detailed activity notes as to what appropriate action(s) were needed for the benefits investigation process.
- Completed administrative documentation for member records including but not limited to disenrollment, transitioning, creating auth shells, attaching medical records, recording and attaching opt-in/out documentation, generating member/provider letters, and contact attempts.
Merchandising Logistics Associate
Ossip Optometry + Ophthalmology Corporate Office
08.2015 - 10.2016
- Analyzed and complied data such as consumer reports and sales to help identify potential trends that could impact sales and the overall industry.
- Gathered data pertaining to specific brands and inventory style trends to assist purchasing team.
- Managed company inventory by conducting audits and weekly cycle counts.
- Conferred with merchandise operations and vendors for purchase order creations and maintenance.
- Revised EHR database as changes occurred in inventory levels.
- Produced daily reports using Excel spreadsheet functions.
- Prepared, reviewed, and verified sourced data and customer documents.
- Generated UPC codes and labels.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
MBA - Healthcare Administration
Indiana Wesleyan University
Marion, INBachelor Of General Studies -
IUPUI
Indianapolis, INSkills
- Proficient in Microsoft Office
- Intermediate in Excel
- Leadership skills
- Customer Service Account
- Complex Problem-Solving
- Project Management
- Verbal and Written Communication
- Lucidspark
Timeline
Family Caretaker
Self-employeed
06.2023 - Current
OS&D Analyst
Cardinal Health
08.2021 - 06.2023
Central Patient Access Support Team Lead
NaviHealth
02.2019 - 08.2021
Central Patient Access Support
Navihealth
02.2018 - 02.2019
Merchandising Logistics Associate
Ossip Optometry + Ophthalmology Corporate Office
08.2015 - 10.2016
MBA - Healthcare Administration
Indiana Wesleyan University
Bachelor Of General Studies -
IUPUI