Summary
Overview
Work History
Education
Skills
Timeline
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Kareka Ogletree

Chattanooga,TN

Summary

Committed Social Service worker offering 12 years of building client rapport and assessing needs to provide appropriate resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I also possess strong interpersonal, organizational and computer skills.

Overview

14
14
years of professional experience

Work History

Social Services Counselor(Eligibility)

State Of Tennessee
06.2011 - Current
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Maintained detailed case histories, metrics and reports to meet strict standards.

Tax Preparer

Liberty Tax Service
01.2015 - 04.2016
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.

Front Desk Clerk

Best Western Hotel
10.2009 - 06.2011
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.

Education

Bachelor of Science - Accounting

University of Tennessee At Chattanooga
Chattanooga, TN
05.2009

Skills

  • Family Case Management
  • Client Advocacy
  • Data Collection
  • Resource Navigation
  • Guest Services
  • Customer Service

Timeline

Tax Preparer

Liberty Tax Service
01.2015 - 04.2016

Social Services Counselor(Eligibility)

State Of Tennessee
06.2011 - Current

Front Desk Clerk

Best Western Hotel
10.2009 - 06.2011

Bachelor of Science - Accounting

University of Tennessee At Chattanooga

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Kareka Ogletree