Karelis Colón Ortiz
Fairview Park,OH
Summary
Driven and customer-focused with experience in teamwork and collaboration, and fluent in Spanish. Excelled in enhancing customer satisfaction and efficiently managing high-volume periods. Capable of demonstrating exceptional problem-solving abilities and a positive attitude, contributing significantly to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Target Team Member
Target
06.2023 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Restaurant Hostess
Nuevo Acapulco Mexican Restuarant
08.2021 - 05.2023
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly customer interactions, answering questions, and addressing concerns.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
Associate of Arts - Business Administration And Management
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
Fairview High School
Fairview Park, OH05.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Heavy Lifting
- FLUENT IN SPANISH
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Target Team Member
Target
06.2023 - Current
Restaurant Hostess
Nuevo Acapulco Mexican Restuarant
08.2021 - 05.2023
Associate of Arts - Business Administration And Management
Cuyahoga Community College
High School Diploma -
Fairview High School
Similar Profiles
Tavin JacobsenTavin Jacobsen
Service and Engagement Team Leader at TargetService and Engagement Team Leader at Target
Paige CampbellPaige Campbell
Style Sales Associate at TargetStyle Sales Associate at Target
Kelsey PenningtonKelsey Pennington
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
Athena CoffeyAthena Coffey
Warehouse Associate at TargetWarehouse Associate at Target
Andrew DueningAndrew Duening
Polysomnography Technologist at MetroHealth Medical CenterPolysomnography Technologist at MetroHealth Medical Center