Karell Thomas
Jamaica
Summary
Proven leader in customer service and sales, I enhanced client satisfaction and loyalty at Ibex Global Solutions through expert conflict resolution and empathy. Skilled in office administration and active listening, I led sales teams to notable revenue increases by fostering strong client relationships and implementing strategic sales initiatives.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Ibex Global Solutions
03.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Sales Manager
Distinguish Fire Service
09.2011 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Secretary
Smartville Kindergarten
10.2009 - 08.2011
Education
Glenmuir High School
Clarendon, Jamaica06-2023
Skills
- Customer service
- Sales team training
- Office administration
- Active listening
- Critical thinking
- Goals and performance
- Customer relations
- Verbal and written communication
- Problem resolution
- Call center experience
Timeline
Customer Service Representative
Ibex Global Solutions
03.2023 - 10.2024
Sales Manager
Distinguish Fire Service
09.2011 - 03.2022
Secretary
Smartville Kindergarten
10.2009 - 08.2011
Glenmuir High School
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